I am able to set up the main router and when i go to try to set up the satellite device in the Surfboard Central app. When I click on the “Next” button, nothing happens. I tried for over 30 minutes trying to click the Next button and nothing happens. If I close out the app and try to log in again, I get prompted to set up everything all over from scratch. It also takes about 20 tries each time to get the app connected to the device. Each try takes me over an hour.
Things I’ve tried:
- Restarting the phone
- Reinstalling the app
- Tried installing the app on other phone and tablets
- Tried switching the Mesh units (swap router and satellite)
- Factory reset the routers
- Have the satellite sitting right next to the router