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Question

Cannot setup W21 mesh router system

  • July 17, 2025
  • 1 reply
  • 45 views

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I just got 3 W21 mesh wifi system. Downloaded the surfboard central app and went through the steps, once it's searching for updates it gives a error code 0000-1401. I've done resets on the  modem and all the W21 devices and tried each on the app but having the same issue 

 

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1 reply

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Could you please let us know the make and model of your phone, as well as the software version it’s currently running? This information will help us assist you more effectively.


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