Skip to main content
Solved

SBG6580 - Unbale to access the GUI page, it shown as invalid password.

  • April 22, 2024
  • 2 replies
  • 106 views

Forum|alt.badge.img

I found a post from someone having the same exact problem. The answer didn't help.

I had a power problem recently,  and when fixed,  my network was showing 'Motorola' as a network name. I tried connecting my tablets to it and they connected no pronlem. But then I noticed under security it said 'none'. I powered it still the same. Finially, did a hard reset. Got back original name. Got  tablets, and phone online. Then tried to access the web manager. Logged in using admin & Motorola. Took me to 'change password' page I entered admin, and motorola, and new password

'Oops! Invalid current user/password'. 

I've tried motorola,  the wifi key, with and without spaces.

I've tried another hard reset. Power reset, and finally, ANOTHER hard reset.

I manage to get to the change password page no problem. But no matter what I enter for user name and password, I get 'Oops! Invalid current user/password'

Pulling my hair out here.

I broke down and ordered a SBG8300 today. Since Xfinity upgraded my service and raised my fees $5.00 a month, (without asking if I wanted it,) I've spent at least 8-10 minutes a day watching arrows chasing themselfs. We'll see if docsis 3.1 fixes that. But in the meantime I still need to access the web manager on this SBG6580. Any help would be appreciated. 

 

 

Best answer by SURFboard Moderator

In this case since you have tried all possible trouble shooting you can try the steps mentioned on below article

http://arris.force.com/consumers/articles/General_FAQs/SBG6580-2-Web-Manager-Access
View original
Did this topic help you find an answer to your question?
This topic has been closed for comments

2 replies

Forum|alt.badge.img+42

In this case since you have tried all possible trouble shooting you can try the steps mentioned on below article

http://arris.force.com/consumers/articles/General_FAQs/SBG6580-2-Web-Manager-Access

Forum|alt.badge.img
  • Author
  • The Many
  • 1 reply
  • April 23, 2024

O.K. To be honest, got into it last night. After trying eleventy leven times, it poped up a couple lines under login section asking if I wanted to restore to factory defaults. I said yes and it rold me to do a power reboot which I did.. Then tried to login and there it was. Not sure why the software reset worked, when the button reset didn't,  but oh well. 

 

All is right with the world. 

Thanks for the response.


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings