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Wrong ISP

C
The Many
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My modem, S33, says it’s connected to COX when my ISP is Xfinity. Does this matter? If so, how do I change it? 
 

FYI my internet works perfectly fine. Didn’t know if this was just a minor error. 

Best answer by plemans

No. It doesn’t really matter. 

As long as its working properly. 

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3 replies

plemans
Juggernaut
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  • plemansJuggernaut
  • Juggernaut
  • 2275 replies
  • Answer
  • May 16, 2023

No. It doesn’t really matter. 

As long as its working properly. 

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
N
The Many
  • njtr1The Many
  • The Many
  • 1 reply
  • June 9, 2023

So, -- even though it does not matter- can it be changed- - its the ‘device details’ section of the Home Screen- under- ‘service provider’.

 

 

Circlestrafe
The Many
njtr1 wrote:

So, -- even though it does not matter- can it be changed- - its the ‘device details’ section of the Home Screen- under- ‘service provider’.

 

 

 

I do not see any option to change the service provider name in the app.  It is possible that factory resetting the modem and/or uninstalling/reinstalling the app could update from COX to Xfinity, but as plemans said, it doesn’t matter.  Also, both of those options are purely speculative as to changing the provider name in the app. Think of it as a cosmetic bug.  I would actually recommend not even using the app as it brings nothing to the table. The modem webpage is far more informative.

 

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