192.168.0.1 DOES NOT GO TO ADMIN PAGE ON ANY BROWSER onSBG6900-AC

This whole situation is far beyond pathetic for a company the ‘used to be’ reputable. Don’t count on any help from the clowns moderating this “Community”. It has been over a year for me . . . NO RESOLUTION

Dragon,  Thanks for the reply.  At least your comment let me know it is out there in the community.  I figured I’d be out of luck when I was seeing posts over a year old with no solution.  

Have you checked to see if that’s actually what you have setup for your default gateway? 

Some use 192.168.1.1

or 10.0.0.1

Netgear’s newest they’ve been using is 10.168.168.1

Easiest way to check is pull up a command prompt on your pc and type in “ipconfig”

The default gateway address should be the routers address. 

Thank you for the reply.  I followed your instructions and it says it is 192.168.0.1

for me, the issue is the untrusted cert, which is on ARRIS to resolve

Could you let us know if you're trying to access the web portal from an official computer/laptop or a personal one?

Also, is there any VPN enabled on the device you're using to log in to the web portal?

Please try accessing the web portal using an incognito window or the Opera Mini browser.

several computers - all personal

no VPN enabled

incognito window give the same failed result

I will have to download and install the Opera Mini browser, which is extremely annoying

seems to be a browser specific issue. If you’re using edge, here’s a guide on bypassing it. 

https://stackoverflow.com/questions/62699391/how-to-bypass-certificate-errors-using-microsoft-edge

tried Edge and the linked remedies . . . no go

other browsers include Firefox & Chrome . . . no go

what noticed do they give? 
(screensnips help)

Could you disconnect the coaxial cable and try to access the web manager page?

Have you performed a factory reset the modem?

I have done the coax disconnect and factory reset previously, multiple times each, to no avail.

I have tried the TLS fix in Firefox before, without success. The interesting new information here is the ARRIS is selling a $350 modem/router in 2024 that uses an outdated security protocol that is not supported by Chrome, Firefox, Edge, Opera or Linux browsers. That is just incredibly sad.

I had to replace my cable modem with my older Sbg6900-ac yesterday and ran into the same configuration issues as you all are describing with multiple browsers unable to access the device. However I did get the Firefox TLS work around to work for me. But I do agree that it's ridiculous that we have to waste hours trying to figure it out.  Needs to be fixed..