Since installing the Arris Model NVG4438 router MagicJack cannot receive or make calls. Any ideas on how to make it work? Thanks. Tim
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- Wi-Fi Warriors
- Answer
Arris supports only the retail products that are available on surfboard.com but not the ISP lease products. Please contact your ISP for further assistance.
- The Many
I’ve had the same ISP for years. The MagicJack worked with the old router. But not with this one. That leads me to believe it’s the new router. I unplugged the old router and plugged in the Arris Model NVG4438 router. MagicJack hasn’t worked since.
Of course, it’s the ISP’s fault. Duh!
+41- Juggernaut
Its an ISP supplied device so Arris official won’t support it.
Things to do.
- check with magicjack to see if something needs to be forwarded.
- try disabling sip alg.
- The Many
Sorry. Wrong again. I purchased the router from Office Depot in December 2023. Any excuse to not support the product.
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