Could you help us with the model number to assist you further?

sbg6580; sbg10; an the g34  which after 18hr dealing with Cox said was not compatible

Technician found a couple old cable ends and cox phone setup had the wrong mac address. Even after it being confirmed three times. This was for the two new modems that I tried to get working.  SBG10 up and running.  365 download cable 295 download Wifi 50 ft from SBG10. 

thanks all  Merry Christmas to all and to all a good night.