I received a suggestion from my password manager that, for security, my password for the Web settings for my modem SBG6580 should be changed. The modem is old and out of warranty but still working fine.

There is not a hint about how change the password on the Arris settings site. I contacted support by phone and was told I need to pay for support for them to tell me how to change my password.

Why could support not simply tell customers how to change their passwords? (I since Googled and found I have to wipe the modem.)

Need I say how grasping and mean this is? True, this is an era of terrible cyberspace support but surely this is some kind of new low.