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OPPs, I changed my Surfboard password and all my replies went away. Here’s the deal:

I can’t connect to my modem & my modem doesn’t show up on my ROKU “Modem search”

It’s the same modem I’ve used before, but a replacement.

I tried entering the modem as a private network and entered it’s name and password, but that didn’t work. (my password is all alpha/numeric with no weird stuff). 

I’ve tried resetting my modem - no help.

My ROKU is a model 3930X

when you log into it, are you able to change the ssid/password? 

Have you tried changing them? 

Have you tried changing the 2.4ghz/5ghz channels being used? 

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