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Question

How to disable AP Isolation?


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Hi, I just recently switched internet providers (Access to Sasktel) and Sasktel gave me an Arris router. Now my google homes will no longer connect to the Wi-Fi. I have factory reset them and it keeps giving me the same messages. “Disable Access Point/AP Isolation and Enable UPnP.” I can find UPnP in the router settings and it is enabled however I can not find anything called Access Point or AP isolation. Where could I find this option or is it labeled as something else? Thanks.

Model: NVG448BQ

2 replies

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Arris supports only the retail products that are available on surfboard.com but not the ISP lease products. Please contact your Internet Service Provider for further assistance.


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  • Author
  • The Many
  • 1 reply
  • July 16, 2025

Thats one way to say you dont know anything about Arris products.


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