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RENAME MODEM & PASSWORD Model SBG6900-ac

R
The Many
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HELP! HAD ISSUES WITH MODEM NOW WORKING BUT DEFAULTED TO ORIGINAL NAME AND PASSWORD (OUT OF WARRANTY). CAN ANYONE HELP WITH THIS AND DIRECTING ME TO WHERE IT CAN BE CHANGED??

 

 

THANK YOU!!!!

 

Best answer by SURFboard Moderator

Could you try to factory reset the modem and try again to customize the Wi-Fi credentials.

Also, warranty inquiries are handled by Consumer Support. Please visit www.arris.com/consumersupport for more information.

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3 replies

S
Wi-Fi Warriors
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To change the default WIFI credentials please follow the steps mentioned on the below article 

http://arris.force.com/consumers/articles/General_FAQs/SBG6900-AC-v1-5-x-Changing-the-Wireless-Network-Name-SSID

SURFboard Community Moderator Team
R
The Many
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  • ROXIEFER811The Many
  • Author
  • The Many
  • 1 reply
  • December 19, 2023

Thanks but it didnt work :-(

S
Wi-Fi Warriors
Forum|alt.badge.img+42

Could you try to factory reset the modem and try again to customize the Wi-Fi credentials.

Also, warranty inquiries are handled by Consumer Support. Please visit www.arris.com/consumersupport for more information.

SURFboard Community Moderator Team

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