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Replace surfboard modem

  • 15 June 2024
  • 4 replies
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I ordered a surfboard modem with max mbps of 800. Xfinity upgraded me to 1000mbps how can I return current modem and get a faster one?

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Best answer by SURFboard Moderator 18 June 2024, 02:16

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Could you please help us with your Arris modem model number and purchase date and purchase location of the modem to help you on this.

SURFboard Community Moderator Team
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I purchased the modem from the Arris website on June 7, 2024 model SURFboard SVG2482AC DOCSIS 3.0 Cable Modem & AC2350 Wi-Fi Router

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Userlevel 5
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Since you upgraded the speed plan to 1GBPS, you can return the device to the retailer and get a replacement with models such as the SBG8300, G34, G36, and G54, which are compatible up to 1GBPS.

SURFboard Community Moderator Team
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Thank you for the information, I found phone number I will call customer service.

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