+1Hello,
I have this router purchased in 2017 and I bought the new connection of internet but after activated internet this router is not activated and I am seeing it is offline in my internet mobile app.
I need to know Is that modem activated or not? or what is the issue?
Here is the details
(Edited personal information)
Best answer by SURFboard Moderator
Unfortunately, the model SBG7580-AC is not included in Xfinity's list of approved modems and gateways.
For your reference, please check the link below, which provides the list of approved modems and gateways under Xfinity, along with their compatible speed tiers.
We recommend contacting your internet service provider to verify if they approve this model for provisioning.
Could you please let us know who your internet service provider is and the speed plan you are subscribed to?
+41You upgraded your internet?
whos the ISP?
Was it approved for your plan?
Did you check with them if there’s issues after upgrading your uplan?
+1It is xfinity and my plan is 400 mbps.
Yes internet connectivity is good because it is working with xfinity modam so why it is not working for this ARRIS modam?
+1Could you please let us know who your internet service provider is and the speed plan you are subscribed to?
xfinity
and my plan 400 mbps
I recommend checking the front LED lights first and the first three lights are supposed to be solid. Next, verify if the default Wi-Fi names are broadcasting. If they are, try using the Xfinity app for self-activation.
+1I recommend checking the front LED lights first and the first three lights are supposed to be solid. Next, verify if the default Wi-Fi names are broadcasting. If they are, try using the Xfinity app for self-activation.
Solid light is working, wifi name I can see on my phone after started
Only in Xfinity APP I am seeing that equipment is offline so that one they told me it is router issue.
So not sure who can fix this Arris or Xfinity?
Unfortunately, the model SBG7580-AC is not included in Xfinity's list of approved modems and gateways.
For your reference, please check the link below, which provides the list of approved modems and gateways under Xfinity, along with their compatible speed tiers.
We recommend contacting your internet service provider to verify if they approve this model for provisioning.
+1Unfortunately, the model SBG7580-AC is not included in Xfinity's list of approved modems and gateways.
For your reference, please check the link below, which provides the list of approved modems and gateways under Xfinity, along with their compatible speed tiers.
We recommend contacting your internet service provider to verify if they approve this model for provisioning.
How it is not included? I already used in from 2017 to 2022 and after I stopped to use that. now I need to use it again. Can you please check for the solution for this?
Previously, this model might have been included for provisioning, but Xfinity has updated their list, and the SBG7580-AC is no longer on the approved list of modems and gateways.
For further clarity, please contact your internet service provider to confirm if they approve the SBG7580-AC for provisioning.
+1Previously, this model might have been included for provisioning, but Xfinity has updated their list, and the SBG7580-AC is no longer on the approved list of modems and gateways.
For further clarity, please contact your internet service provider to confirm if they approve the SBG7580-AC for provisioning.
I just confirmed with xfinity and they said it is removed from their list and now there is new one which G36
So can you please upgrade my current modem SBG7580-AC to G36? means I will return this and you will send me the new G36 and I will pay only the difference of the price. Is that work?
I understand that you’re looking to replace your SBG7580-AC with the G36. However, I apologize, as Arris can only provide the same model (SBG7580-AC) as a replacement under the warranty policy.
+1Sorry I just talked with Xfinity Provider again and they told me SBG7580-AC is compatible and they have approved and added this router but after that they are unable to send the signals
so what is the issue in SBG7580-AC? It is not support issue now. so please fix this or send me the new router or replace it
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