Hello,
I have this router purchased in 2017 and I bought the new connection of internet but after activated internet this router is not activated and I am seeing it is offline in my internet mobile app.
I need to know Is that modem activated or not? or what is the issue?
Here is the details
(Edited personal information)
Could you please let us know who your internet service provider is and the speed plan you are subscribed to?
+41You upgraded your internet?
whos the ISP?
Was it approved for your plan?
Did you check with them if there’s issues after upgrading your uplan?
It is xfinity and my plan is 400 mbps.
Yes internet connectivity is good because it is working with xfinity modam so why it is not working for this ARRIS modam?
Could you please let us know who your internet service provider is and the speed plan you are subscribed to?
xfinity
and my plan 400 mbps
I recommend checking the front LED lights first and the first three lights are supposed to be solid. Next, verify if the default Wi-Fi names are broadcasting. If they are, try using the Xfinity app for self-activation.
I recommend checking the front LED lights first and the first three lights are supposed to be solid. Next, verify if the default Wi-Fi names are broadcasting. If they are, try using the Xfinity app for self-activation.
Solid light is working, wifi name I can see on my phone after started
Only in Xfinity APP I am seeing that equipment is offline so that one they told me it is router issue.
So not sure who can fix this Arris or Xfinity?
Unfortunately, the model SBG7580-AC is not included in Xfinity's list of approved modems and gateways.
For your reference, please check the link below, which provides the list of approved modems and gateways under Xfinity, along with their compatible speed tiers.
We recommend contacting your internet service provider to verify if they approve this model for provisioning.
Unfortunately, the model SBG7580-AC is not included in Xfinity's list of approved modems and gateways.
For your reference, please check the link below, which provides the list of approved modems and gateways under Xfinity, along with their compatible speed tiers.
We recommend contacting your internet service provider to verify if they approve this model for provisioning.
How it is not included? I already used in from 2017 to 2022 and after I stopped to use that. now I need to use it again. Can you please check for the solution for this?
Previously, this model might have been included for provisioning, but Xfinity has updated their list, and the SBG7580-AC is no longer on the approved list of modems and gateways.
For further clarity, please contact your internet service provider to confirm if they approve the SBG7580-AC for provisioning.
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
