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Update to connect to TP-link router

  • November 16, 2025
  • 2 replies
  • 10 views

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I am needing to update my Arris device model: CM8200A so it can connect with my TP-link router model: Archer AX1500

2 replies

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ARRIS supports only the retail products that are available on surfboard.com but not the ISP lease products. Please contact your ISP for further assistance.


plemans
Juggernaut
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  • Juggernaut
  • November 21, 2025

one thing to keep in mind. the CM8200a has 2x ethernet ports. But the vast majority of ISP’s only support a single public IP address. Meaning only a single device can be connected to it. If you had anything else connected, shut off the modem and router, then only have the router pluggeg into it, boot up the modem, give it 5 minute to boot, then boot up the router. then run the internet setup on the router.