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Question

AX 3000 short life?

  • December 14, 2024
  • 4 replies
  • 30 views

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AX 3000 - short life? Xfinity has been to my house twice, replaced all the lines, tested the signal, and isolated the modem as the problem. I have 2G service. Service is intermittent, extremely slow, some apps won’t even load. Anything else I should look at before I junk this? Pretty disappointed, really unhappy to be spring g for another modem.

4 replies

plemans
Juggernaut
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  • Juggernaut
  • 2219 replies
  • December 16, 2024

Is it within warranty? You could contact support to check that or check it on the support site. 

https://www.surfboard.com/support/resources/

 


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  • Author
  • The Many
  • 1 reply
  • December 16, 2024

Arris is going to  send me a new unit, but here’s the catch: for no cost. I can send my defective modem back and in 7 to 10 days. I will receive a new one. Since internet service is as vital as any other utility in this day and age, a 10 day delay is not really a good solution. For $20 I can hold onto the defective modem and wait for a new unit to arrive in seven days and then send the defective one back.  For $25, same story,  but the new unit will arrive in five working days —-for those in the back of the class —-seven days and five working days are the same number of days. For $50 I can get a replacement unit overnighted to me.  This scheme on its face looks like fraud deterrence, but it’s another unnecessary fee scheme. If Arris is worried about fraud, they would charge me a refundable deposit and overnight a new unit to me, refund the deposit after I send back the defective unit and they receive it.  All for a product that’s 100% under warranty and that went defective through no fault on my end. 


plemans
Juggernaut
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  • Juggernaut
  • 2219 replies
  • December 16, 2024

Or exchange it with where you bought it. 

Those fees are pretty standard practice if you’re wanting faster times. 

Or go pickup a new modem somewhere and use that and get your unit replaced and keep it as a backup


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  • Rockstar!
  • 271 replies
  • December 18, 2024

@Vjordai Do you have G34 or G36?  The G34 doesn’t support 2Gig service and may be causing connectivity issues.


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