AX 3000 - short life? Xfinity has been to my house twice, replaced all the lines, tested the signal, and isolated the modem as the problem. I have 2G service. Service is intermittent, extremely slow, some apps won’t even load. Anything else I should look at before I junk this? Pretty disappointed, really unhappy to be spring g for another modem.
+41- Juggernaut
Is it within warranty? You could contact support to check that or check it on the support site.
https://www.surfboard.com/support/resources/
- The Many
Arris is going to send me a new unit, but here’s the catch: for no cost. I can send my defective modem back and in 7 to 10 days. I will receive a new one. Since internet service is as vital as any other utility in this day and age, a 10 day delay is not really a good solution. For $20 I can hold onto the defective modem and wait for a new unit to arrive in seven days and then send the defective one back. For $25, same story, but the new unit will arrive in five working days —-for those in the back of the class —-seven days and five working days are the same number of days. For $50 I can get a replacement unit overnighted to me. This scheme on its face looks like fraud deterrence, but it’s another unnecessary fee scheme. If Arris is worried about fraud, they would charge me a refundable deposit and overnight a new unit to me, refund the deposit after I send back the defective unit and they receive it. All for a product that’s 100% under warranty and that went defective through no fault on my end.
+41- Juggernaut
Or exchange it with where you bought it.
Those fees are pretty standard practice if you’re wanting faster times.
Or go pickup a new modem somewhere and use that and get your unit replaced and keep it as a backup
Reply
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.