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G34 | G36

DOCSIS® 3.1 Gigabit Cable Modem & Wi-Fi® 6 AX3000 Router

  • 773 Topics
  • 1,944 Replies
773 Topics
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The Many
ltnThe Many
asked in G34 | G36
Arris G34 Guest Wi-Fi Network Not Broadcasting

I recently purchased an Arris G34. The two home Wi-Fi networks are enabled to broadcast as well as the guest Wi-Fi network but the guest network isn’t broadcasting. I am unable to see it in any device. Any guidance would be appreciated.On what I don’t think is related, for some reason the primary home network kicks some of my devices out as having an incorrect password despite repeated attempts to re-enter while other devices accept the same exact password. I’m pretty sure they were correctly entered. The second home network doesn’t do that--so I just use the second home network as the primary. But just throwing it out in case someone thinks I have a defective device. 

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L
The Many
8 hours ago
D
The Many
dwreynoldsjrThe Many
asked in G34 | G36
GRE Tunnel through G36

How should the G36 be configured to pass a GRE Tunnel through the public IP address?

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D
The Many
11 hours ago
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The Many
OTK88The Many
asked in G34 | G36
HELP XB8 super fast vs G34 avg 400 mbs - 1200 gig plan experiencing slow speed

Hey Everyone! I need ypur HELP sticking to XFINITY.   i'm not technical enough to really understand all of this. Just enough to make myself dangerous. Here goes! Thank you in advance for anyone that can help walk me through this. You have no idea how grateful I will be. I am having major issues with xfinity. They are blaming my modems.For the reason, my download speeds are so slow. NETGEAR Night Hawk, NETGEAR C7000 2 and ARRIS G34. Slow download speeds. Ranging from 150 to max 350 ish.I had a 1000 gig plan. Just upgraded to 1200 because it was less expensive. Im in VERMONTI was told by a buddy of mine an independent contractor that xfinity and spectrum, both throttle down speeds to all other modems EXCEPT their own and or the 5 or 6.They have on their approved list on the website. Specifically the models on their site. I have been dealing with this issue for years now. Got in touch with xfinity, had a tech come out. Techs have been here at least 6 times in 7 years. They don't see any i

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O
The Many
1 day ago
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The Many
RidiculousThe Many
posted in G34 | G36
G36 is basically a intermittent internet connection

I wasted $350 on this modem/router and I will never buy an Arris again. There is a firmware update that is needed and Xfinity and Arris need to get their act together!! I work for Xfinity and the company has been buying modems from Arris for years!! So why is this issue with the G36 not being addressed!! I'm a technician and I even had a maintenance tech check the signals levels at my home and in the area and he said there is no issue. He said it's the firmware that needs to be updated on this modem. I want my $350 dollars refunded!!

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The Many
1 day ago
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The Many
KailuachrisThe Many
asked in G34 | G36
g36 wont connect to canon TR 150 printer

The printer won’t allow me to put in password for new router/modem. This replaces an older arris that was connected. Internet is working ok; printer shows the modem but won’t connect to it. 

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K
The Many
4 days ago
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The Many
Lopes26The Many
asked in G34 | G36
G34 - Slow speed internet connection on 5G network.

I recently upgraded my Wi-Fi router to the Ares G34. I've been noticing and experiencing some slower 5G Wi-Fi, and it's a lot slower when I'm in my bedroom, when my modem and Wi-Fi router is in the living room. I live in a roughly 800 square foot apartment and I'm unsure of why I'm experiencing this or I might be wrong and this might be normal.

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plemans
Legends
4 days ago
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The Many
JcalejosThe Many
asked in G34 | G36
G36 not connecting to internet

I have a new G26 modem. All hooked up. Light is flashing blue. Everything  at internet provider is ok but it won’t connect 

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plemans
Legends
4 days ago
S
The Many
SheilaMThe Many
asked in G34 | G36
Can't connect HP LaserJet Pro M402dw printer to G36

UPDATE: Pls disregard. I was able to ferret out how to get my printer to connect to the router using steps via the ‘192.168.0.1’ login on my browser.  Success!==============What am I not doing?My printer is still reading the old service provider’s modem and I can’t seem to access what I need to in order to connect/change the settings to the new SURFboard G36.When searching for answers on the Arris website, I also tried registering my G36 during steps and Arris cannot match the serial number.  Of course it’s the weekend and the Comm website is difficult for me to navigate to find the appropriate tech-support chat to fix this.So what do I need to do now to get my printer working and the G36 and printer to recognize each other?  I can go without my printer over the weekend, but come Monday, it’ll be hairy.I don’t own a smartphone or other device, but have to connect printer to router on a desktop (Mac mini).  My HP M402dw does not have a touchscreen.May I have some help, please?  TIA

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plemans
Legends
8 days ago
D
The Many
dwreynoldsjrThe Many
asked in G34 | G36
G36 Slow Internet Speed on Spectrum 600mbps service

I’m looking for a solution to this problem:With a 1gb ethernet harwired connection to the G36 router/modem the maximum speed observed on a 600mbps Spectrum account is 150mbps download/20mbps upload.The G36 has been provisioned by Spectrum 4 times.  Spectrum techs have been onsite and verified the integrity of the coax services up to the modem. 

241
plemans
Legends
8 days ago
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The Many
NerdGirl253The Many
asked in G34 | G36
MAC filtering doesn't load

I have the same issue this question describes: The topic is closed now. Just wondering whether anyone managed to solve the issue without resorting to starting from scratch.

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The Many
9 days ago
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The Many
LauraThe Many
asked in G34 | G36
Is the G36 capable of monitoring data usage per device?

Is the G36 capable of monitoring data usage per device?My data usage is escalating with no known reason. 

102
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Wi-Fi Warriors
10 days ago
K
The Many
kam321The Many
asked in G34 | G36
g36 router only wifi no ethernet connection

This router was working fine but now only gives WiFi connection and not Ethernet even when computer is hard wiredthoughts to resolve?thanks all

503
plemans
Legends
11 days ago
B
The Many
bhannahs55The Many
asked in G34 | G36
Can't connect to Wi-Fi on G34

I just installed this G34 through xfinity & it says I’m online but I can’t connect to wifi. What do I need to do?

522
plemans
Legends
11 days ago
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The Many
VjordaiThe Many
asked in G34 | G36
AX 3000 short life?

AX 3000 - short life? Xfinity has been to my house twice, replaced all the lines, tested the signal, and isolated the modem as the problem. I have 2G service. Service is intermittent, extremely slow, some apps won’t even load. Anything else I should look at before I junk this? Pretty disappointed, really unhappy to be spring g for another modem.

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Rockstar!
13 days ago
J
The Certified
jlightNBThe Certified
asked in G34 | G36
G36 ethernet download speed is slow

I have been using Xfinity’s 1.2 Gigabit plan for about 5 months. I was using this with a Netgear C7100V, but as it maxes out at 800Mbps and I no longer get voice service from Xfinity I upgraded to a Arris G36 about a month ago.My office PC is connected to the G36 via a unmanaged gigabit switch. When I ran speed tests with my Netgear gateway I used to consistently get download speeds around 800Mbps. (My history shows 795-817 Mbps).  Since upgrading I’ve consistently been getting under 500 Mbps. (My history shows I once got 641, but on average it’s 450-460mbps).  Since I’m going through a gigabit switch connected to one of the gigabit ports on the G36 I’m expecting to get closer to 950Gbps. Based on similar posts I’ve checked a number of different settings but can’t seem to find anything wrong. Can anyone tell me why I’m not getting the expected speed?  It seems odd that I purchased a newer, faster gateway to only get slower service.I’m using the same cables and hardware that I used with

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J
The Certified
14 days ago
T
The Many
Tofic123The Many
asked in G34 | G36
question on G34

Is my G 34 a modem router combo 

252
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Wi-Fi Warriors
14 days ago
T
The Many
Teresa KalbThe Many
asked in G34 | G36
mediacom - No internet connection

Did the self connect from the app. Still no internet or wi fi. When I log into modem it shows connected. Wi fi is connected, no internet on phone  

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Wi-Fi Warriors
15 days ago
T
The Many
Tofic123The Many
asked in G34 | G36
question if i have a combo modem router - G34

Is my G34 a modem or a modem / router combo 

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The Many
17 days ago
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Mark E MartinThe Many
asked in G34 | G36
G34 trying 192.168.0.1 does not work

When I enter 192.168.0.1, my browser starts to be redirected to a site.I get the message below is what is the URL I am being redirected to so I can enter it in Windows internet option in the control panel?“we could not verify the certificate: reason = untrusted” Mark

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M
The Many
18 days ago
C
The Many
Coleman CarterThe Many
asked in G34 | G36
G34 Warranty Registration

G34 warranty registration 

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Wi-Fi Warriors
18 days ago
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The Many
grandmelThe Many
asked in G34 | G36
Trying to Activate G34 with Breezeline

I am trying to activate my arris surfboard G34. It is connected to Internet cable and electric (overnight)My provider (Breezeline) said wifi is definitely being supplied to my cable. Breezeline said I need to have Arris activate the surfboard G34 modem. I got as far as create new account (selected user name, email and password)I can’t figure out what to do next to activate the modem. I have been working with provider for 3 days and today they said Arris has to activate the modem. Please  helpMelanie Preisendanz[edit: removed personal information]PS Do I need to do something to activate the Arris Surfboard warranty 

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Wi-Fi Warriors
18 days ago
C
The Many
cg021028The Many
asked in G34 | G36
Surfboard central app stuck on get started on G34

I’m trying to set up a new cable gateway but the app is stuck on the get started screen. If I disconnect the modem it will update to say it’s not connected. I’ve tried resetting it and restarting my phone  Anyone experience this? Should I just use a browser to set it up?

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plemans
Legends
20 days ago
T
The Many
Thinkhiro
asked in G34 | G36
G36 WIFI issue with DOCSIS 3.1

My S36 Wifi connection speed varies after DOCSIS3.1 support upgrade from Xfinity.  My earthnet connection speed is very stable to 300 MB. I have both 5Ghz (most my apple devices such as MacBook Pro, Ipad AIr, Iphone, Mac Minis) and 2.4 Ghz connection (Brother printers). Is it possible to set up S36 to ccept DOCSIS 3.0 or do I need to ask Xfinity to support DOCSIS 3.0 only?  

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T
The Many
21 days ago
K
The Many
kstenzelThe Many
asked in G34 | G36
Network offline and ethernet is working on G34

ArrisG34.  When trying to set up my Google nest system I get this notice….“Network is offline Make sure your wifi router is online and connected to your modem.If you recently factory reset your wifi router, you'll need to remove your network from the app. In the Home tab, tap the Wifi button. Go to Settings and factory reset your network.Make sure your wifi router is online and connected to your modem.If you recently factory reset your wifi router, you'll need to remove your network from the app. In the Home tab, tap the Wifi button. Go to Settings and factory reset your network.”I have factory reset the router numerous times. My signal from Ethernet cable to computer is perfect.     When I contacted me ISP (Spectrum) they told me it appears that my network is turned off.     The nest system was working perfectly a week ago but I was having trouble with bandwidth. That is when I reset the router and have had trouble since. Contacted Google and after hours of assistance told me it was t

354
plemans
Legends
21 days ago
J
The Many
JsparksesqThe Many
asked in G34 | G36
Wifi6 Protocol G34 - Intermittent internet connection on iPad while accessing Zoom.

Zoom keeps skipping and lagging on my I-pad Pro (latest generation) ever since I installed the new Arris G34.  I was told by my IT department that the Wifi6 seems to be the issue. Anyone know how to disable the wifi6 either on the I-pad or router?

285
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Wi-Fi Warriors
21 days ago
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