Hello landdog49

                             You can use the WIFI password mentioned on the modem label to connect to the devices. you can use the word password in lowercase on the password field for login.

Thank you, My brother-in-law finally found his password yesterday.

But, now it says “This Wi-Fi network isn’t providing an internet connection. 

Norton 360 pops up saying my connect is not secure.

What to do?

After connecting to the Wi-Fi but being unable to access the internet, I suggested you power cycle the modem reconnect the Wi-Fi, and try to access the internet again.

Also, find the link given below for troubleshooting :

http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Troubleshooting-Internet-Connection

I thank all of you for your answeres.  I have given up and donated it to Goodwill in hopes that someone smarter than me can use it. 

Might have gotten a bit more help on the netgear forums for their device :)