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Question

cannot connect new g34

  • August 24, 2024
  • 2 replies
  • 89 views

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I just purchased a new g34. I am

unable to connect the device to the internet. I see the g34 on my iPhone settings and Xfinity says they see the g34. However, my settings and Xfinity both say it is not connected to internet. How do I move forward?

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2 replies

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  • Rockstar!
  • August 26, 2024

You might need to subscribe to an Internet plan is compatible with G34.  If you have Internet speed above 1 Gbps or their fast upload speed, the G34 won’t support it.

 

https://assets.xfinity.com/assets/dotcom/projects/cix-4997_compatible-devices/2024-07-18_Full-List-of-Compatible-Devices.pdf

 

 


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Could you let us know the led light status on the Wi-Fi cable modem?

Also, could you let me know whether the network name is broadcasting on the devices?