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Wi-Fi Modems - General

DOCSIS® Cable Modem and Wi-Fi® Routers

  • 282 Topics
  • 630 Replies
282 Topics
SURFboard_Big_Kahuna
The Certified
SURFboard_Big_KahunaThe Certified
published in Wi-Fi Modems - General
192.168.0.1 uses an unsupported protocolGUI, ERR, SSL, TLS, Login

A browser message on Chrome, Edge, Firefox, Opera, and Linux browsers may appear when accessing Web Manager on SURFboard gateway models SBG6400/SBG6580-2/SBG6700-AC/SBG6782-AC/SBG6900-AC.  The message includes 192.168.0.1 uses an unsupported protocol and ERR_SSL_VERSION_OR_CIPHER_MISMATCH.  The Web Manager uses an earlier version of the TLS (Transport Layer Security protocol) protocol and does not match the version allowed by the web browser.   Safari browser on Apple PC and mobile devices are not impacted. The workaround to access the Web Manager with PC is to use Firefox browser and set the TLS to version 1.   We recommend to revert the TLS setting back to default after completing the Web Manager task. Set TLS version 1 in FirefoxEnter about:config in the Firefox address bar and press the Enter key. Click the Accept Risk and Continue button. Enter security.tls.version in the Search preference name field, .  Locate security.tls.version.min and click the pencil icon.  Enter the value 

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cpearsallThe Many
asked in Wi-Fi Modems - General
192.168.0.1 DOES NOT GO TO ADMIN PAGE ON ANY BROWSER onSBG6900-AC

Post after post after post says you cannot put 192.168.0.1 and get to the admin login page any more.  There used to be a Firefox work around and everyone keeps posting that as the solution.IT DOES NOT WORK.  No matter what browser I used including Safari IT WILL NOT WORK.Does ANYONE know how to login the modem as of today 12/29/2024?My modem is a SBG6900-AC but that doesn’t matter because based on the comments many different Arris modems are having the same problem.Unplugging it doesn’t work, factory resetting it doesn’t work.  NOTHING WORKS.And why isn’t Arris doing something about it.  Apparently no browser due to security reasons will let us log in to our modems because we have an old protocol or something.

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sangeloniThe Many
asked in Wi-Fi Modems - General
Docsis 3.0 modem to router to extend Wi-Fi on SBG7580-AC

I have a SURFboard® DOCSIS 3.0 modem connected to my ISP, and want to extend my network using a SURFboard® SBG7580-AC Wireless Gateway.  Can I connect the SBG7580-AC to the DOCSIS 3.0 modem by wifi or do I need an ethernet cable to get internet through the SBG7580-AC ?

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plemans
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NoraThe Many
asked in Wi-Fi Modems - General
discontinued wifi modem

Where do I find my information to be able to create an ARRIS account? Asking for Business Name, Customer Name or a receipt.

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Wi-Fi Warriors
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Garland83The Many
asked in Wi-Fi Modems - General
Older Modem - Still Good? - SBG7580-AC

I have Arris Surfboard SGB7580-AC.  Will it work with Xfinity 300 mbps service?

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plemans
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SarahNPThe Many
asked in Wi-Fi Modems - General
How to change username and password on SURFboard DOCSIS 3.1

Through my internet provider, I've got a SURFboard DOCSIS 3.1 Gigabit cable mode & WiFi Router and need to change user name and password.  Tried the 192.168.0.1 web search and got a page with this address:   http://192.168.0.1/login.php.  Looked sketchy.  Thank you for the help! 

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The Certified
nelsons21The Certified
asked in Wi-Fi Modems - General
What is the latest firmware update for SBG6782-ac?

I understand my ISP should update my firmware on my Sbg6782-ac.   I am curious as to how current my firmware is.My firmware currently is SBG6x82-8.6.0.0-GA-08-046-NOSH.  If current, just how old is it? 6 months or years ago?I dont seem to be getting the speeds I should be getting and get a lot of stops and starts.   I know I have had this modem for a long time…maybe I wore it out…

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azreddogThe Many
asked in Wi-Fi Modems - General
connectivity

I have an android tv box that won't connect to my surfboard

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plemans
Juggernaut
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DamonThe Many
asked in Wi-Fi Modems - General
help logging into SBG6900-AC

I have forgotten my username and password to access my router. I need access to the router. I have tried to reset it on the back of the modem to default. No luck

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plemans
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Manny73211The Many
asked in Wi-Fi Modems - General
Motorola Branded SBG6580 wireless settings locked out

One day, my router stopped showing up on the networks list, but the phone line it's tied to on the ethernet still works. I quickly verified the antenna wasn't working, so we used these  range extenders for a bit. They randomly dropped the connection all the time, so today I tried turning it on in settings, but when I go to any menu in the wireless section, my browser gives an ERR_CONNECTION_RESET. Is this some over-the-air mass brickery? Unlikely. Does anyone have any solutions?

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Wi-Fi Warriors
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GeraldThe Many
asked in Wi-Fi Modems - General
How can I disable bridge mode with only one router SBG6580

I recently put my  SBG6580 modem in bridge mode by accident and I only have one modem how can I disable it without an hardwired connection.

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Wi-Fi Warriors
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Westen2010The Many
asked in Wi-Fi Modems - General
SBG6900-AC. network icon blinking

The internet won’t connect and the icon for network is blinking.

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Wi-Fi Warriors
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SrTrekkerThe Many
asked in Wi-Fi Modems - General
Is DOCSIS 3.1 Allergic to Wifi & Voice Combo?

Is the lack of a DOCSIS 3.1 Modem-Router combo product with Wifi & Voice 1) an Arris marketing decision, i.e., too small of a market, 2) an Xfinity compatibility issue, or 3) an engineering task to great to integrate the features within 3.1?

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plemans
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jerx7The Many
asked in Wi-Fi Modems - General
cannot login 192.168.0.1. after factory reset,

  ‘password’ not accepted nor last 8 digits of s/n   “user name or password invalid, please try again”MAC  any browser, cleared cache cookies

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Anatolii22800335The Many
asked in Wi-Fi Modems - General
No wifi internet on

Model:SBG7580-ACConnected wifi wire from another modem to use this device as a router. Met a problem that if I connect my device wired internet is working, but if I connect my device via wireless connection it's getting connected without ethernet connection.

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plemans
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uncouple141The Many
asked in Wi-Fi Modems - General
make an app that is useful since connected device are not listing.

What about you make an app that’s useful? The current app doesn’t show connected devices. One has to connect to the web GUI to see the connected devices. Please hire someone competent to resolve the issue.  Best regards, Frustrated and disappointed Customer

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plemans
Juggernaut
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Volcar21The Many
asked in Wi-Fi Modems - General
Modem and Router recommendation

Hi Folks,Our current ISP provider is Xfinity (2000Mbps service) and we are presently using their Modem/Router. We are considering replacing their unit by procuring one of our own modem and router in order to reduce our monthly bills. Consequently, we are using this medium to ascertain your assistance on what modem you would recommend as suitable for our application. Kindly note that we are interested in separate units i.e modem/router and which are wifi7 compatible.

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plemans
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KorsatoThe Many
asked in Wi-Fi Modems - General
just purchased DOCSIS 3.1 amd can not connect

My provider said the network is not showing up I have to check with you guys…. Need to get the up and running asap- I work from home 

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plemans
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ligeiaoThe Many
asked in Wi-Fi Modems - General
The enterprise-customized router firmware is difficult to use, and the user lacks permissions; it’s practically a half-finished product.

The company uses a Zyxel EX5501 (as labeled), but it's running Arris firmware (likely a dreadful carrier-customized version), which is extremely difficult to use. It doesn’t allow changing the WiFi name or password, only functions as an AP, can’t assign IP addresses, and the backend is very hard to access—I had to search through a ton of resources online just to get in. Worst of all, the upgrade page only allows firmware uploads smaller than 8MB. This isn’t a half-finished product; it’s junk. How can I flash it back to the original Zyxel firmware? 

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Wi-Fi Warriors
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KellySherbinoThe Many
asked in Wi-Fi Modems - General
Phone is not connecting with Wi-Fi on SBG6700-AC

We have router model SBG6700-AC.All of a sudden our phones will not connect to router. Our computer will. Phones are saying incorrect password but password has not been changed. Same phones also

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lbowmanThe Many
asked in Wi-Fi Modems - General
cannot login to customize wifi on SBG6700-AC

I have reset to factory settings on the router (192.168.0.1), I have used both ‘admin’ and my username with the wifi password, I have used both Chrome and Safari browers, I have deleted my cache and cookies, and NOTHING IS WORKING. And it’s maddening I cannot talk to an actual human….almost worth it to change routers all together

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Wi-Fi Warriors
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RudolfThe Many
asked in Wi-Fi Modems - General
Unable to login the GUI web portal to change the wifi password on sbg 6580

I have Arris Motorola cable modem sbg 6580 and I need to change the password. I login using 192.168.0.1 USername: adminPassword: motorolaUnfortunately, it did not work. Has the user name and password changed? Any assistance is appreciated. 

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Wi-Fi Warriors
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dflitterThe Many
asked in Wi-Fi Modems - General
How to change Wi-Fi name and password

how to change wifi network name and password

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Wi-Fi Warriors
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McfadzThe Many
asked in Wi-Fi Modems - General
is there a 3.1 modem/router combo for Xfinity digital voice service?

is there a 3.1 modem/router combo for Xfinity digital voice service?

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Rockstar!
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DanielleThe Many
asked in Wi-Fi Modems - General
Parental Controls setup on SBG6700-AC

How do I setup parental controls on my Arris router? The model number is SBG6700-AC.

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Wi-Fi Warriors
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