Had my g36 for about 2 weeks now. Worked fine during this period, but over last few days started dropping signal 1-3 times per day. Xfinity says my signal is ok. Quick reset of the modem and all is restored, but after reading some of the threads on this forum about the same issue with basically no resolution makes me worry that I should just return the device while I still can. Thoughts?
Page 1 / 1
Xfinity first response is always “its not the line. Must be your gear”. Because if it is the line, they have to send someone out to fix it .
When/if you have issues again, get a screensnip of the cable connections page (shows upstream/downstream info) and the event logs. That lets us check the line and not xfinity.
Quite sure it’s the modem. I kept my old modem and WiFi router “just in case” and even though it’s about 8 years old and running older 3.0 docsis it has had absolutely no issues maintaining the xfinity connection…albeit at a slower speed (50-70mbps vs 100+ with the g36). The only thing that’s changed is the modem. To me the unreliability of the g36 doesn’t justify the slightly faster speed.
Update: after continued frustration and no help from either Arris or Xfinity I gave up and returned the modem for a refund. Fortunately I was still within the window to do so. I will never buy another Arris again, complete junk.
Even a screensnip of the old one will let us tell you the connection quality. But feel free to blame the modem.
Reply
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.