G36 won't connect to Surfboard app to change password and network name

Question

New G 36 connected to Xfinity and online with solid blue light in front, via surfboard and Xfinity app setup process. At the last step, Surfboard app delivers Something Went Wrong Error Code: 0015-1805 and then I can go no further.

We are online and connected, I just want to access to edit network name and password.

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You can always log in through the GUI and change those.

Or try resetting and re-going through the process (wouldn’t need to re-activate through xfinity)

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plemans · Answer

You can always log in through the GUI and change those.Or try resetting and re-going through the process (wouldn’t need to re-activate through xfinity)

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