Skip to main content

I have a G34 5g modem. For the past month I have had to reboot it daily. When the connection drops the modem light is blue every time. I did a factory reset and the modem was fine for five days but is now dropping wifi again. Is this a hardware or isp issue? 

For intermittent connection issue you can try changing WIFI channel on the modem interface and After changing WIFI channel as recommended on the link restart the modem then i would request you to monitor the connection for next 24hrs Please follow the steps mentioned on the below article to change the WIFI configuration.

http://arris.force.com/consumers/articles/General_FAQs/G34-G36-Changing-the-Wi-Fi-Channel

Terms & ConditionsCookie settings