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SBG8300

DOCSIS® 3.1 Cable Modem & Wi-Fi® 5 AC2350 Router

  • 377 Topics
  • 972 Replies

SBG8300 Annoucement (2)

377 Topics
C
The Many
CoolzThe Many
asked in SBG8300
Connectivity issues on SBG8300

I have a SBG8300 and am having connectivity issues. My local internet provider said everything was good on their end suggested I call ARRIS to see if there is a problem with this device. Can you assist

201
LoveMyLab
Guardians of the Gateways
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The Many
Sharkie229The Many
asked in SBG8300
What is the warranty for a refurbished SBG8300-RB

I’m about to purchase a refurbished SBG8300-RB from Amazon. What is the warranty for a refurbished product?

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Wi-Fi Warriors
S
The Many
STPimagesThe Many
asked in SBG8300
Wifi Somker will not connect to SBG8300 Router

I have owned a T25 router in Texas for about 4 years now and it has worked flawlessly for the entire time I’ve owned it. However, a new problem has popped up. I purchased a wifi enabled pellet smoker made by Recteq. The smoker will not connect to my router. I have reached out to Recteq’s technical support half a dozen times and they cannot resolve it. What they are telling me is that something with the router is preventing the smoker from connecting (they confirmed this when the smoker will attach to my secondary cell phone’s hotspot). They informed me that there is something with the router blocking the smoker from connecting. I have gone into my router dashboard via the IP address and have confirmed that the “blocked list” button is turned off (and even if it was on, there are no devices or addresses in the list). I have also lowered my firewall protection to the lowest setting allowed. The smoker simply won’t connect. Does anyone have an idea why this might be and how might I remedy

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Wi-Fi Warriors
J
The Many
JTurnerThe Many
asked in SBG8300
WiFi Extender for SBG8300

I have a SBG8300 on my first floor; the home is 3 floors/2700 sqft - the coverage inside the home is solid but if I step out to the deck the signal is very weak. Want to add a Wi-Fi extender on the 3rd floor to improve connection/coverage but not sure what model/brand is compatible with my SBG8300. Note: don’t think adding a mesh is possible, don’t have cable/Cat5 on third floor.

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Wi-Fi Warriors
C
The Many
christine62626The Many
asked in SBG8300
Arris Model SBG8300

Needed to upgrade router bought the model listed above. It is a Modem & Wi-fi Router. I believe it can broadcast 2.4 or 5. Since installing my generator and house cameras will not work because it is saying I need to use a 2.4 connection. I have downloaded surfboard and thought I changed it but I can’t get them to connect. Please help a completely in-tech savvy person get my stuff to work. Layman’s terms are appreciated. lol

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Wi-Fi Warriors
D
The Many
dafletchmanThe Many
asked in SBG8300
Arris Surfboard SBG8300 - Changing Gateway password

change Gateway password on Arris SBG8300

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Wi-Fi Warriors
F
The Many
FranciscojgzThe Many
posted in SBG8300
im having issues with my 2.4 wifi connection

My 2.4 WiFi isn’t coming up so I’m not able to connect to it on my console or laptop

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Wi-Fi Warriors
L
The Many
lmoreno4722The Many
asked in SBG8300
Factory reset on SBG8300

How to do a factory reset on a SBG8300

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Wi-Fi Warriors
K
The Many
KaneSurfThe Many
asked in SBG8300
Difficulty finalizing wifi connection

SBG8300 attempting to connect to Xfinity WiFi. The last step indicates that the modem is restarting before you can use your WiFi , but the modem WiFi lights continue to blink and it does not connect. this has happened repeatedly, any advice on how to finish the setup would be greatly appreciated.

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Wi-Fi Warriors
G
The Many
GDogThe Many
asked in SBG8300
reconnect wifi

I have dual band. 5G often needs to be reset. Today I believe I accidentally tried to enter bridge mode. Now both bands are down. Can’t get on to internet to repair. Can’t connect. normally I go to 192.168.0.1. But I can’t even access that now. help?

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Wi-Fi Warriors
M
The Many
Muhrace1The Many
asked in SBG8300
SGB8300 unable to connect to ISP

Unable to Display Equipment We're unable to display your Spectrum equipment due to a possible disconnection or pending activation. If you have your own equipment, please contact the manufacturer for assistance. Reference Code: NETEQ-1001

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M
The Many
G
The Many
GlennmessThe Many
asked in SBG8300
Wi-Fi name and password

How do I change WiFi name and password ?

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Wi-Fi Warriors
S
The Many
SjoseyThe Many
posted in SBG8300
enable router

How do I enable my router to print from my computer to my printer

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Wi-Fi Warriors
R
The Many
resibeThe Many
asked in SBG8300
unable to connect security system phone line to SGB8300 surfboard

Does model SGB8300 have a port to support a phone cable connection to connect our landline phone with our home security system? An ethernet cable was included in the box but I’m unsure of what it is used for.

191
plemans
Juggernaut
R
The Many
resibeThe Many
asked in SBG8300
Ethernet cable to install the modem SBG8300

Is the ethernet cable required for installation and activation of model SGB8300? Is the ethernet cable needed at all after installation and activation is completed?

371
plemans
Juggernaut
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The Many
Grandma1The Many
asked in SBG8300
sbg8300 - Unable to login the SBC app

Cant get into surfboard. To check modem and no network coverage how do I reinstall.on my phone again

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Wi-Fi Warriors
K
The Certified
kmsommersThe Certified
asked in SBG8300
honoring 2 year warranty, NOT

I have 3 arris modem/router combos and they all failed in less than 2 ½ years. The last one I had was 8300 combo and the lasted 1 ½ years. I was supposed to have a 2 year warranty. Called tech support at least 4 times and talked and talked. demonstrated that the modem failed. Would not honor warranty. When I first called mid i bought from Amazon and that the warranty was not valid. I called Amazon the they said they were an authorized dealer for Arris products. They even showed the 2 year warranty in their sales ad on-line. Is anyone there then me having warranty issues???? The tech support is from India and it is very hard to understand what they are saying. Very frustrated. Won’t buy Arris products ever again. Help!!!

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D
The Certified
B
The Many
BrendanHarper10The Many
asked in SBG8300
Internet Drops at the same time every day SBG8300

My internet gets very slow, then cuts out, and comes back on within 10-15 minutes around 11:15pm (EST) for the past four days. I've had this router for over a year and this just started happening. Please help!

744
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Wi-Fi Warriors
K
The Many
ktice57The Many
asked in SBG8300
SBG8300 randomly drops offline

My Arris Surfboard SBG8300 randomly drops offline. I have to unplug it, then plug it back in to get it back online. Is there a fix for this issue? This is unacceptable because I am frequently out of town for several weeks to a month and need to access my home devices remotely.

492
plemans
Juggernaut
M
The Many
mfstantonThe Many
asked in SBG8300
how do i download the user guide for SBG8300

get me a downloadable PDF for the User GUIDE for SBG8300

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Wi-Fi Warriors
J
The Many
JASON FULLERThe Many
asked in SBG8300
Roku (2) units are not connecting to network on SBG8300

Roku (2) units are not connecting to network, but phone, Roku TV are connecting. I have rebooted the Arris MDL: SBG8300 twice. Unplugged the roku devises but still reading as "not connected". Green power and wifi lights are on and solid.

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Wi-Fi Warriors
R
The Many
rycekkThe Many
asked in SBG8300
SBG8300 limiting speed to 60mbps after router mode

Today I switched my SBG8300 from the modem & router mode to WAN over ethernet mode - since I switched to fiber internet. Unfortunately, the SBG8300 appears to be limiting my 1000mbps to 60mbps, both for ethernet and wifi. I tested running a cat6 cable directly to the fiber modem and I get the full 1000, but when I run it through the SBG8300 I only get 60. I’ve restarted it several times and ensured all ethernet ports are set to 1000mbps. Any solutions or settings I’m missing?

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R
The Many
M
The Many
michael w onlineThe Many
asked in SBG8300
Updating the device access and password.

What are the steps to update my SBG8300 w/WiFi access and password. I need to improve my security beyond default. Thanks so much for any help. I prefer Arris over all other brands and have had great luck with it for years - quality technology and great value. Also, is there literature on the SBG8300 for resetting WiFi names and password? I want to make everything difficult for wannabe hacker - maybe hide 5G connections. Thank you

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Wi-Fi Warriors
A
The Many
alenczewskiThe Many
asked in SBG8300
SGB8300 "Connected" but no wifi or internet

We had winter weather in GA and woke up to the wifi being out. No outages from Xfinity. Restarted the router, connection shows as blue, but no wifi. Xfinity can't detect it. Ethernet connected computer can't see it. Tried doing a factory reset, but nothing happens. It seems to be basically unresponsive. Any ideas?

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Wi-Fi Warriors
F
The Many
fiddlenick10The Many
asked in SBG8300
SBG8300 DOCSIS 3.1 with AC2350 Setup

Hello! I’m considering buying an Arris SBG8300 with built-in AC2350 WiFi Router and ditching my Xfinity Gateway. However, I do not have a PC or a Mac. Would I be able to setup the unit using the iPhone Surfboard app or my Chromebook? Also for clarity, I intend to use the unit primarily for household WiFi (no cable TV) and occasionally use Ethernet when using my PS4.

381
plemans
Juggernaut

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