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Question

G54 can't connect to internet

  • December 14, 2024
  • 2 replies
  • 148 views

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My G54 worked fine for few months now it's flashing green light and won't connect to internet.  ISP says it's the modem. It's pretty much brand new. 

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2 replies

plemans
Juggernaut
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  • Juggernaut
  • December 16, 2024

What light is flashing green? there’s several on it

You could contact support if its still within warranty. 

https://www.surfboard.com/support/resources/

 


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Could you confirm if the Wi-Fi name is visible on your devices?

Have you tried power cycling the modem or performing a factory reset?