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Satellite not connecting in W21

  • 23 October 2023
  • 3 replies
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w21 satellite not connecting says loading. I preformed a reset and it’s still flashing green and white. 
 

 

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Best answer by SURFboard Moderator 25 October 2023, 23:16

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Userlevel 6
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did you reboot the primary router? 

Try hardwiring in the satellite (temporarily)?

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I’ve tried both and I’m still getting the green and white leds. 

Userlevel 5
Badge +41

Since you are unable to add satellite in SBC application,  I suggest you to reset the satellite and try to add it again.

Please find the link given below:

http://arris.force.com/consumers/articles/General_FAQs/mAX-Routers-Factory-Reset

Also make sure that the satellite is next to main router.