Question

W21 Boot Loop, Factory Reset does not work

  • 4 January 2023
  • 2 replies
  • 95 views

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I have 3 x W21 that I am using as APs in Bridged Mode behind a SonicWALL TZ400.  I was having issues, so I reset all of them and switched them around.  The one that was my MAIN AP is now in a boot loop.  

I have tried the factory reset several times, but it remains in the boot loop.

Any suggestions?


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2 replies

Userlevel 5
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Hello TlmoHar,

Could you please let us know which device is in boot loop.

This will help us for further troubleshooting.

Kindly let us know.

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An ARRIS SURFboard mAX AX6600 Tri-band Wi-Fi 6 Mesh Router (Model W21) is in the boot loop.

I observed it for a few minutes this morning, and the progression went:

000 seconds - Apply power

006 seconds - Yellow light

021 seconds - White light

028 seconds - no light

035 secnds - yellow light

053 seconds - white light

060 seconds - no light

066 seconds - yellow light

083 seconds - white light

090 seconds - no light

096 seconds - yellow light

114 seconds - white light

122 seconds - no light

127 seconds - yellow light

 

Yellow light - 15-18 seconds duration

White light - 7-8 seconds duration

no light - 5-7 seconds duration