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Modem - General

DOCSIS® Cable Modem

  • 399 Topics
  • 766 Replies

Modem - General Announcement (2)

399 Topics
D
The Many
DavesalThe Many
asked in Modem - General
Arris Surfboard SVG2482AC

I currently have the SVG2482AC with my Xfinity account. Xfinity notified me that I have faster internet speed but this router does not support the higher speeds. What would be a good, low cost replacement for this router? I need the same features as I plug a business phone into this router. I don’t have any issues with this router and wondering if I should just keep or upgrade to accommodate the higher speed. Thoughts and recommendations?? Thank you!

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D
The Many
D
The Many
dwilliaThe Many
asked in Modem - General
Surfboard tech support/updates

Today I called Arris Surfboard Tech Support to inquire about updates for my SBG8300. The agent’s false and totally untrue answer: “Your Internet Provider provides updates for your Surfboard modem”. Thus insinuating that I am an ignorant buffoon, which I plan to deal with later. Question: How do I receive software updates for my modem?

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LoveMyLab
Guardians of the Gateways
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The Many
stevenrcThe Many
asked in Modem - General
Ethernet ports

What is the orange ethernet port used for on back of Arris modem/wifi unit ?

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S
The Many
D
The Many
D.WayThe Many
asked in Modem - General
Newby needs HELP

I have a new Qualcomm portable wifi unit. Desperately want to use it. But if I'm lucky enough to get through to 192.168.100.1. The text in the booklet that came with it, could only be ready with a very good magnifying glass. I can type in admin admin I know my SSID But I can't read the rest of the info to fill the boxes to set up my portable router. Can anyone help me, or do I need to forget this and get my money back???

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Wi-Fi Warriors
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The Many
rosajimThe Many
asked in Modem - General
change my password and what to know who are using my wifi?

I want to change my wifi password and who is using my wifi?

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Wi-Fi Warriors
1
The Many
1492cbThe Many
asked in Modem - General
Invalid Login Credential

Surfboard combination modem-router model G34, Windows 10. I go to 192.168.0.1 to bring up the page. The message “Your Firefox is not up to date. You must use 63.0.3.” My Firefox is much newer than that: 138.0.4, 64 bit. I try both “admin” as well as the name of my local network. Neither user name works. I use for a password the Wi-Fi Security Key found on the bottom of my Surfboard. Either way, it says “Invalid Login Credential.” What’s really idiotic, is that it will not give me a hint how to fix the problem. I think Surfboard help stinks.

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1
The Many
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The Many
Lorrie AnnThe Many
asked in Modem - General
192.168.0.1

When I get to the admin page, it says I've been locked out for to many attempts. I reset the modem/router to many times I desperately need to change the password.

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Wi-Fi Warriors
G
The Many
Gage OrangeThe Many
asked in Modem - General
arris shows online but wont connect

All light show on with the 5g and 2.4g Wi-Fi lights occasionally blinking no devices get internet when connected and the Wi-Fi lights start blinking haywire anytime you attempt to connect something I’ve unplugged in and plugged it back in reset it with the button on the back checked outlets checked cables for damage and waited hours nothing works

281
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Wi-Fi Warriors
G
The Many
GwenReedThe Many
asked in Modem - General
modem

Can I change the password to my modem?

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Wi-Fi Warriors
J
The Many
jimdaroldThe Many
asked in Modem - General
Limit Device wifi

Is there a way to limit wifi access from individual devices?

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Wi-Fi Warriors
H
The Many
Hydrolic01161989The Many
asked in Modem - General
start up

Trying to set up the cable modem but the mediacom web link the app requires me to go to don't exist

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Wi-Fi Warriors
B
The Many
bobonthecouchThe Many
asked in Modem - General
Every night my internet goes out.

Outages happen on a fairly frequent basis for a few minutes up to around an hour but, the last couple of nights it's been for around 6 hours or more. It is not my equipment. I have tried bypassing my router. Connecting the Motorola SURFboard® SB6121 modem directly to my computer. I have also tried another working modem. The lights on both modems act the same. Green ON: Indicates power to the modem is properly connected Green ON: Indicates a downstream (receive data) channel connection Blue flashing: upstream (send data) channel Not lit: No Internet connectivity Blue flashing: computer/router is connected to the Ethernet 1000Base-T mode Periodically the lights indicate a checking sequence, Green Green Green Green flashing Blue flashing then returns to the combination stated above indicating no Internet connectivity. After about 6 hours or more the lights return to normal: Green Green Blue Green Blue flashing Internet service resumes without my taking any actions nor making any changes.

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Wi-Fi Warriors
S
The Many
SmedinaThe Many
asked in Modem - General
netgear nighthawk x8

I am unable to login to my router, need password?

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S
Wi-Fi Warriors
S
The Many
Steve40th396The Many
asked in Modem - General
Where do verify modem is registered

What site can I verify registration of my product?

221
S
Wi-Fi Warriors
S
The Many
Srinivasan 1949The Many
asked in Modem - General
ARRIS modem

Under what name Arris Surfboard will appear when I connect to xfinity services

131
S
Wi-Fi Warriors
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The Many
zerodarkthirtyThe Many
asked in Modem - General
Cable guy question + upgrade to SB6141

Two questions , unrelated. I have a single coaxial cable that runs straight into my SB6141. For a noisy exterior wiring, the cable guy insisted he had to test my modem ( it was already perfect, not broken) and then put on a splitter even though I don’t need one. I looked at the splitter model online and researched why I would need it. The reason seems very weak. And Arris states I don’t need it. Was the cable guy creating work ( maybe billing ) for himself? I think it was all nonsense. Any reason to upgrade my individually owned SB6141 modem? Is it old? If so, any suggestions and what will I gain? Thanks for the responses and the consideration, in advance.

534
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Wi-Fi Warriors
J
The Many
jhereg_2025
asked in Modem - General
Need to cancel order but unable to find any way to contact customer service

Scanning the forums it appears I’m not the only one having issues with the shop but I’m trying to figure out how to cancel an order. I ordered an S33 yesterday but realized immediately my error and that I needed an S34 yesterday. I had hoped cancelling the order would have been possible, but so far I have not received an order number to work off of. I have also had trouble getting to customer support via: https://arris.my.salesforce-sites.com/consumers/ConsumerProductSupport?t=Support Tried making an account, but when I go to try and reset my password for my email (it automatically added me to their user database when I bought the item), I also do not get an email ...so I’m pretty frustrated at this point x.x If anyone has any suggestions on how to cancel an order, or return an item if it is too late, that’d be super helpful...maybe an email or phone number… thank you!

171
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Wi-Fi Warriors
E
The Many
Evelyn1983The Many
asked in Modem - General
TG1682G

I WANT TO CHANGE MY WIFI NAME AND PASSWORD ONLINE BUT I CANT ACCESS IT ONLINE AND WHEN I TRY TO RESET THE BOX THROUGH COX CABLE THEY SAY THEY CANT DO IT BECAUSE ITS HAVING ISSUES AND THEY WONT EXCHANGE IT FOR A NEW ONE. HOW DO I CHANGE MY WIFI AND PASSWORD INFORMATION ONLINE?

281
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Wi-Fi Warriors
S
The Certified
salubryanThe Certified
asked in Modem - General
How do I disable parental rewards?

How do i disable parental rewards. I just want to block the Internet based on time of day.

103
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Wi-Fi Warriors
E
The Many
ElizabethNgoThe Many
asked in Modem - General
wifi network name and password

Hello I have an Arris surfboard SB6141. I do not have the original box. I thought the network name and password was on the bottom of the surfboard but it is not. Can someone help me with this as I have used it to connect at work. Thank you

381
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Wi-Fi Warriors
E
The Many
Eng3The Many
asked in Modem - General
store contact

I ordered a modern on your site Arris Surfboard I didn't create an account and received NO order confirmation email. The ONLY email I received was one asking me to write a review for the product. I checked my spam folder. I didn't write down my order number I can see no contact information to get order status All I want is a receipt emailed to me and or a contact email

336
E
The Many
Melchior
The Certified
MelchiorThe Certified
asked in Modem - General
I cannot register my S34 modem, Warranty Registration Fails everytime.,

I just got my shiny new ARRIS Surfboard modem S34 and it seems to be working fine, but I cannot register it on the warranty site. Warranty Registration Fails S34 modem it says the modem’s serial does not match the model of S34.. this is total BS I expected better from ARRIS.

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plemans
Juggernaut
K
The Many
kevin quickThe Many
asked in Modem - General
sbr ac1750 dropping internet connection

Every half hour or so the internet connection drops on the device listed above. What do I need to do?

271
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Wi-Fi Warriors
A
The Many
ats1008The Many
asked in Modem - General
sbg6782-ac docsys 3.0 certificate expiration date

Xfinity rep said that my service will be cut off on 4/1/25 because my certificate will expire. True or not true?

143
plemans
Juggernaut
D
The Many
Danny DThe Many
asked in Modem - General
How to deactivate my account please

Joined this forum but cannot use it since I switched to a different device. Kindly deactivate my account please....

101
plemans
Juggernaut

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