Hello felipe,

As you are unable to access the model board of W30 . 

If you are using the cable modem to connect to the W30 , Follow the link below :

http://arris.force.com/consumers/articles/General_FAQs/mAX-W30-W31-Cable-Modem-Internet-Setup

If you are using the Wi-Fi cable modem to connect to the W30, Follow the link below 

http://arris.force.com/consumers/articles/General_FAQs/mAX-W30-W31-Wi-Fi-Cable-Modem-Internet-Setup

Note: On the select your device below : choose Surfboard Max  not the Surfboard Modem the ISP cable connected without Wi-Fi

Thanks in advance i work repairing fixing computers on mexico. someone has in his house the surfboardtable and want that i configure ( it's my job )

Here is What i do is this i open the app and i click on app on

Get started

Continue

I chose surfboard max

And this all the models that the app show me ( Android app )

Models on pictures

And what i see on The surfable label says w30

So no option for

I add pictures

I wonder if I have to pick any of the models that app shows even it doesn't say w30

This is the label on device it says w30 but theres no w30 model on app

Thanks friends

Blessings

Wich model i have tochoose if there's no model w30 option in the surfboard center application Android??

Thanks

Hi felipe,

Kindly choose the model number for W30 is Max Plus 7800.

,