During the install process I am unable to connect to the SURFBOARD-Onboarding network. I can’t find it on my available network list on my iPhone. I’m right next to my W122 that I’m trying to install and it’s definitely within range of my network. Please help.
Unable to connect with SURFBOARD-Onboarding network on W122
Best answer by SURFboard Moderator
It seems you have a Main mAX W21 and a mAX W21 satellite setup, and you’re trying to add an mAX W11, which plugs directly into the wall—is that correct?
If so, when onboarding the new satellite, an onboarding network should appear in the available network options. The LED light will alternate between green and white during this process.
If the onboarding network does not show up, try performing a factory reset by pressing and holding the Reset button for 10 seconds, then releasing it. The Reset button is located on the bottom of the unit.
If still the issue persists then please reach to our tech support for further assistance by visiting www.arris.com/consumersupport
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