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Had one of my W21s go down after the software update bricked one of my routers.

received my replacement, and have been trying to add the second replacement w21 router as satellite.

 

unfortunately, the main router doesn't show in surfboard central. I only see the modem in the application, so it won’t let me add a satellite.

 

the main w21 router is blue and connected to the internet; just doesn’t show up in the Surfboard Central Application; therefore can’t add the satellite.


saw a similar post, but didn’t see the issue ever resolved.

 

In this case the other option is to perform reset on the main router for 15secs  then uninstall and re install app to setup the device from start as fresh setup then it will allow you to setup the satellite. Could you please help us with your modem model number to help you with the right setup instructions. 

SB8200

Since you are unable to locate the main router on SBC app, I would suggest to factory reset the modem and router for 15 seconds and please setup the process again.

 

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