Skip to main content
Question

Stuck at connect page


Forum|alt.badge.img

Hello- I follow all of the appropriate steps to setup my router and when I get to the connection phase it slows down to nothing. Furthest I got was 5% and then it gives me an error with setup. I’ve reset the unit multiple times. I unplugged the modem and waiting 10 minutes, then rebooted that and let it connect. The lights are flashing white and green so it’s in the right spot but just wont continue on. 

 

This is for a DSL connection with new router that has never been setup before. Setting up on an Iphone running the latest software with the latest app. Utilizing the Surfboard Central app. Any suggestions?

3 replies

Forum|alt.badge.img+42

Could you confirm the product’s model number to assist you further?


Forum|alt.badge.img

 


Forum|alt.badge.img+42

If you are using a DSL modem with an Ethernet connection to connect to the W61, ensure it has an active internet connection. To verify this, connect a computer directly to the modem via Ethernet.

Once the internet connection is confirmed, connect the same Ethernet cable to the WAN port of the W61 main router. Then, restart both the modem and the router. For detailed setup instructions, please refer to the link below for W61 setup.

http://arris.force.com/consumers/articles/knowledge/mAX-W61-DSL-Internet-Setup


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings