This is in regard to the following Customer Service request:
Case Number: 2402-05003
RMA Order Number: RMA-3578
I also replied to the email that I received regarding this issue.
After talking with Customer Service about my dysfunctional Arris SBG10 modem, I received a return authorization email. However, my printer had ceased to print, and (I don’t know how) somehow the return authorization disappeared. I had hoped to send it to my friend for her to print, but I could not find it anywhere--including my Trash. I got caught up in renting a modem, and let the issue slip. I apologize for not reaching out again. On Monday, March 18. I will call Customer Service again to try to get the situation resolved. I apologize for dragging my feet.
Thank you.
Rhonda Fleming
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