This is in regard to the following Customer Service request:

Case Number:  2402-05003

RMA Order Number: RMA-3578

I also replied to the email that I received regarding this issue.

After talking with Customer Service about my dysfunctional Arris SBG10 modem, I received a return authorization email.  However, my printer had ceased to print, and (I don’t know how) somehow the return authorization disappeared.  I had hoped to send it to my friend for her to print, but I could not find it anywhere--including my Trash. I got caught up in renting a modem, and let the issue slip.  I apologize for not reaching out again.  On Monday, March 18. I will call Customer Service again to try to get the situation resolved. I apologize for dragging my feet.

Thank you.

Rhonda Fleming