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some 2.4 Ghz devices won’t connect to G54

  • December 21, 2024
  • 4 replies
  • 75 views
M
The Many
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Some of my devices won’t connect to the WiFi. It allows me to select the SSID and password but won’t connect. My old router had specific channels for 2.4 and 5G so it didn’t have a problem. Any suggestions?

Best answer by SURFboard Moderator

If you're having trouble connecting some devices to the Wi-Fi, I recommend changing the security mode.

To do this, log in to the web portal at 192.168.0.1.
Go to Gateway > Connection > Wi-Fi > Networks, then select Edit for the 2.4GHz network. After that, change the security mode to WPA/WPA2-PSK (TKIP/AES).

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4 replies

plemans
Juggernaut
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  • plemansJuggernaut
  • Juggernaut
  • 2266 replies
  • December 23, 2024

Do you have wpa2/wpa3 mode enabled? 

Any special characters in the ssid/password? 
Some older devices struggled with the change to AX (wifi 6) much less BE (wifi 7) networks. 

What old router did you have? 

What specific devices are having issues?

Did you try setting up a wpa2 guest network for those specific devices 

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
M
The Many
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  • MkolsterThe Many
  • Author
  • The Many
  • 1 reply
  • December 23, 2024

Yes, I have wpa2/wpa3 mode enabled.

Yes, I do have special characters in the password but I also used them with my last router too.  SSID does not have any special characters.

My old router is ASUS AT-5300

Feit smart plugs, Amazon smart plugs, Carro ceiling fan, and my Traeger grill.

Yes, I also tried the wap2 guest network without success.

Is there a normal support line to help get this resolved?  If not, I will just return the item.  This is not an efficient way to manage support for a new product.

M
The Many
  • mnuccioThe Many
  • The Many
  • 2 replies
  • December 31, 2024

I am having the same problem with a few of my devices. One device will connect to a portable hotspot and my previous cable modem.

S
Wi-Fi Warriors
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If you're having trouble connecting some devices to the Wi-Fi, I recommend changing the security mode.

To do this, log in to the web portal at 192.168.0.1.
Go to Gateway > Connection > Wi-Fi > Networks, then select Edit for the 2.4GHz network. After that, change the security mode to WPA/WPA2-PSK (TKIP/AES).

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