How do I disable parental rewards?

Could you provide us with the model number of your product? This will help us to give you an accurate information.

I have modem model S33v2 and it's connected to 3 satellite routers (mAX AX6600 Mesh Wi-Fi 6 System). This has been working as I wanted (only using time-based rules for blocking access, not using chores, $earned, or # of hours allowed) since I installed the system on 22 Oct 2023, but as of last week, even though the app says no one is blocked, the 2 devices associated with my teenage son's profile are continuously blocked from the internet, contrary to the rules I have established.