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S33 | S34

DOCSIS® 3.1 Gigabit Cable Modem

  • 337 Topics
  • 885 Replies
337 Topics
D
The Many
DarthThe Many
asked in S33 | S34
Can Arris support provision a modem for an ISP?? - S33

Wondering, can Arris support configure their (MINE) modem for say Comcast, to work on their network?

104
plemans
Legends
2 hours ago
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The Many
DarthThe Many
asked in S33 | S34
S33v3 modem mac id doesn't match model id at comcast, getting error TVL-11

Hello, after many hours working with comcast and missed sleep trying to provision my new S33 modem, I had a thought to log into it but couldn't. So I factory reset the S33 & was then able to connect. Looked at log & see a critical error TVL-11. Basically, saying the MAC id doesn't match the model in comcasts system saying its something other than the S33. So, when they send signal to provision it, it fails. How can mac id & model be different. Tried calling modem support but they are not open yet. Has anyone seen this before? Is there a fix besides returning it & posting a very negative review?

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The Many
17 hours ago
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The Many
surfprebenThe Many
asked in S33 | S34
Sony Bravia  Google Play TV works ocassionally and trying to figure why

I have a Sony Bravia  Google Play TV. My service provider is Comcast and I connect to Xfinity TV program on a HDI port and  Google Play is configured for the port called Channel . I began having service interruption issues on my Sony Bravia Google Play about 1 month now. The Google Play App would just hang and not load at all while in the same instance the NetFlix app would load wihout issues indicating that this is NOT a network issue on my network. The Netflix APP  has  its own icon and loaded without issues and have no issues with Xfinity programming loading  That tells me that my TV is working ok, no issues with the sound or picture.  Ive began getting messages from SurfBoard and Fing suggesting that services have been handed off.  The XFINITY Remote controls the volume when ocassionally  my Sony Bravia Google Play TV  works which suggests there may be some crossfunctioning.  

144
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The Many
18 hours ago
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The Many
mah5044The Many
asked in S33 | S34
s33v2 whining noise and now no internet

About a month ago my s33v2 starting making a high pitched whining noise.  At that time the internet was slow but power cycle fixed it (the internet, not the whining noise).Now the modem seems to have stopped working completely.  I power cycled the modem and router several times, tried multiple cables (both to router and directly to PC) and neither the router nor PC detects any connection.  Checked with xfinity and their service is fine but no modem is detected.  Held reset for awhile but still nothing.Modem is still under warranty but support is closed today.  Any advice?

424
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Wi-Fi Warriors
22 hours ago
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The Many
wmbrinkThe Many
asked in S33 | S34
Using S33/34 1Gig port with xFinity internet-only service

S34 activated with xFinity for “internet only” service, no voice. The 1-Gig port does not seem to be useable, at least for my VOIPo service.Do xFinity settings capture the 1-Gig port, even if xFinity voice is not used? If they control it, given I don’t use xFinity voice, can I log onto the S34 and somehow open the port for my use? If not, can I request xFinity to release the 1Gig port to me?I get it that I can work through the various xFinity support options and at some point get this eleveated a time or two to get to someone there who can actually answer my questions and not just read me scripts, but I am hoping an S33/34 user has been through this and can provide practical info first pass.Thank you, Bill

152
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The Many
2 days ago
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The Many
raymorr2The Many
asked in S33 | S34
Warranty Registration Fails S33v3 modem

My new S33v3 modem works fine and is connected to Xfinity. When I try to register it with Arris for the warranty, when the online form validates the model, it tells me the serial number and model number do not match. I’ve tried entering the serial number multiple ways, same results. I verified the serial number through logging into the modem, as well as the tag on it. The registration screen tells me to call a phone number which is answered - no voice or message - then disconnects after a few seconds. If I try the online chat, it asks to check the warranty status first, which of course it fails because I am unable to register it. Any suggestions? Not feeling all warm and fuzzy at this point. Thanks.

341
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Wi-Fi Warriors
3 days ago
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The Many
barneytcThe Many
asked in S33 | S34
Accessory warranty not documented on S33

This is admittedly a minor thing, but annoying. My S33 modem recently had a problem booting and connecting. Thanks to this forum, we figured out it was the power supply going bad; substituted another from an external hard drive and the modem booted and connected fine.My 2-year warranty on the modem runs until Sept. 2025, but when I contacted support about a replacement power supply, I was told that “accessories” are only covered for a year.Ok, cool. But where is that documented? The warranty card for the modem says software is covered for 90 days, and “(B) for the Product (excluding software), for a period of two (2)years from the date of purchase from ARRIS or from an authorized ARRIS reseller.”I don’t see any mention of accessories, though I do see a paragraph that says, basically, if it doesn’t have an Arris label on it, it’s not covered at all.  The power supply is not Arris branded, so, technically, I guess they don’t have to cover it at all.So what  incentive is there for Arris t

61
plemans
Legends
4 days ago
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The Many
dianaramThe Many
posted in S33 | S34
Arris S33 Overheating

Purchased the S33 three weeks ago, and for the past week it has disconnected at least 4 times already. Twice it happened overnight, so I wasn’t able to see what was happening. Turns out the modem overheats and shuts off. It finally turned back on after 30 mins and the light was white and eventually it turned orange after an hour. It still was not online though. Took a good 3-4 hours before it was back online. 

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Wi-Fi Warriors
4 days ago
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The Many
SueAThe Many
asked in S33 | S34
Opening ports on S33 to allow for AT&T cell booster

Hi,I have unfortunately terrible cellular service with AT&T at my home and am evaluating options. AT&T has given me a cell booster and I am trying to connect it, and have been instructed by AT&T that I have to open the following UDP ports of the modem to allow the booster to activate: UDP / 500 IPSec port, UDP / 4500 IPSec port, Emergency Services Protocol (ESP) 50, and UDP 123 NTP port (timing synch). Initially, AT&T said my internet provider had to enable this, but I own the modem (not Xfinity, my internet provider). I seem to be unable to talk live to an ARRIS rep to resolve this. Does anyone have advice? Thank you!  

111
plemans
Legends
5 days ago
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The Many
charliebarryThe Many
asked in S33 | S34
s33 v2 no internet

S33v2 light solid amber, blink of bluegreen then back to solid amber.  No connection to any device but internet shows connected.  Power cycled  the provider and Arris devices, did the paperclip reset on the Arris device and checked the Ethernet and coax connections and found no problems with those.  No change, any ideas??

231
plemans
Legends
9 days ago
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The Many
sjalalThe Many
asked in S33 | S34
S33 does not connect for few devices in morning

My Surfboardd S33 does not connect in the morning for few devices (laptop or desktop). For rest it works. When I connect the not-working devices via my cell phonehotspot these work immeidately. Can you help ? Thanks in advance

429
plemans
Legends
12 days ago
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The Many
jklarfeldThe Many
asked in S33 | S34
S33v3 will not activate

xfinity could not activate the modem. they could see the modem and run tests but could not activate it. Xfinity documents the modem as compatible.The modem’s front light was solid blue. The modem was very hot.My old modem still works so I don’t believe there is a problem with cables.Shall I exchange it? It was purchased from amazon.

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The Many
15 days ago
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The Many
ggboy15The Many
asked in S33 | S34
how can I connect my momden?

How can I connect my modem?

431
plemans
Legends
19 days ago
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The Many
LarryriverThe Many
asked in S33 | S34
flashing green. model s33v2

The power went out and when the modem came back on it only flashes green. I pulled the power out for 30 seconds but no change. I tried doing the reset button while I was flashing and still only flashing green. Not sure what else I can do?

321
plemans
Legends
19 days ago
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The Many
CodyThe Many
asked in S33 | S34
connected without internet S33 modem

I've unplugged every cable, replugged, waited 5 minutes while everything was unplugged, waited 5 minutes after modem had solid light before powering the router, attempted powering both router and modem at the same time, tried timing them to be on at the same time, done a soft reset, and my modem still won't connect to wifi. Its done this before multiple times, but till now ive been able to resolve it and see it finally connect, but this time it will not. My asus router isn't old and it says theres a problem at the modem. My internet is fine. This only happens if the power goes out and it tries to reset.

906
plemans
Legends
21 days ago
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The Many
LukerovanisThe Many
asked in S33 | S34
How to get tracking number for new purchased modem

I never recieved a tracking number or confirmation of a purchase made over a week ago. Any idea who to contact?

416
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Wi-Fi Warriors
22 days ago
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The Many
wkwan0423The Many
asked in S33 | S34
Seeking Primer Material Xfinity -> SB 33v2 -> TPLink Router -> LAN

I’m replacing my Motorola MG7500 with a SB33v2 which will service my TPLink Archer router.  I think I’ve established service to Xfinity, but can’t seem to raise the router in any configuration -- my LAN connection shows a router through Xfinity which makes me believe the router on my side is being circumvented.I am getting traffic from the internet back to my laptop in the below configurations:cable → modem→ router→ switch->laptopcable → modem → router→ laptop.Do I need to reset anything on the modem proper?Is there some guidance on troubleshooting?Is there an intermediate step available to connect to router directly?   Thank you for any support you can offer. Sincerely,CW 

81
plemans
Legends
25 days ago
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The Many
JosephBapThe Many
asked in S33 | S34
S33 blinking Green light

Hello, my surfboard S33 is stuck in green blinking light mode, I tried following steps I saw on another thread to fix it, nothing worked. Even tried restoring it to factory settings 

381
plemans
Legends
30 days ago
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The Many
Steve K.The Many
asked in S33 | S34
surfboard s33v3 no connection to wifi . cox cable

Cox, communication, changed my modem to my new arris.Surfboard model S33V3. However, I cannot get it to connect to wifi. 

431
plemans
Legends
1 month ago
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The Many
MsbnakThe Many
asked in S33 | S34
S33v2 solid white light upon powering, no connection, reset fails, buzzing moise

I’ve had this S33v2 device in place with eero 6+ mesh devices and Xfinity ISP since Aug of 2023…it worked well until 2 days ago. The WiFi dropped, I assumed it to be a temporary Xfinity outage. After several hours I checked the modem and it had a solid while (greenish) light, normally its blue. The device was making a high pitched buzzing noise that I hadn’t previously heard. I disconnected both the power and coax, waited and reconnected…the light immediately turned solid white upon connecting power. I attempted to reset the device via the recessed reset button on the bottom of the device. I followed the instructions in the user manual holding the reset button for over 7 seconds, the light never changed from solid white. I’ve attempted several more times, holding the reset for up to a full minute, same result, the light never changes from solid white. Disconnecting the coax and connecting only power, the light goes immediately solid white. To rule out faulty coax, Ii swapped the cable

1042
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Wi-Fi Warriors
1 month ago
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The Many
S33noiseismakingmecrazyThe Many
asked in S33 | S34
Noise pitch on S33

I have an active warranty and my s33 modem is making noises and driving my entire family mad. How do I file a claim?

6213
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Wi-Fi Warriors
1 month ago
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The Many
ericdebakerThe Many
asked in S33 | S34
s33 modem and router work but can't connect to network

I tried adding another s33 modem for garage using bridge mode.  Didn't appear to work so I disabled bridge and now I can't connect back to my network.  Spoke to isp and said all is good on their end.  Please help!

516
plemans
Legends
1 month ago
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The Many
GoBirdsThe Many
asked in S33 | S34
How do i initiate a warranty Claim for S33 V.1

My S33 is rebooting constantly, overheating to the point where I had to put a fan underneath it and it's no longer helping.  How and where do I get the warranty process stated.  My Modem is under warranty till 2025.  

4063
plemans
Legends
1 month ago
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The Many
JBlackThe Many
asked in S33 | S34
Arris Surboard S33v2 making constant noise after one year?

Hello, I purchased my Arris Surboard S33v2 from the ARRIS Amazon store on Jun 20, 2023, and I noticed it has been making a constant sounds lately when it was silent a month ago. I think I am also noticing buffering in videos when I was not before. What can I do while I’m still within the 2 year warranty?​

1166
plemans
Legends
1 month ago
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The Certified
Decola513The Certified
asked in S33 | S34
sURFBoard Central just re-downloaded it and it’s totally different

Not liking the changes some of my devices didn’t come through doesn’t show whether it’s 5G or 2.4 very dissatisfied. Can I change back I tried.

314
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The Certified
1 month ago
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