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cannot log in using IP address for G34

M
The Many
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when I try to login to my cablemodem it says that it is not secure

Best answer by SURFboard Moderator

Could you please check whether the thermostat and doorbell are displaying the Wi-Fi network name (SSID)?

If they are, I recommend updating the security settings through the router’s web interface. To do this:

  1. Log in to the GUI by visiting 192.168.0.1 in your browser.

  2. Navigate to Gateway > Summary > Connection > WiFi.

  3. Click Edit for the 2.4 GHz network.

  4. Change the security mode to WPA/WPA2-PSK (TKIP/AES).

This can help enhance your network security and prevent unauthorized access.

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6 replies

S
Wi-Fi Warriors
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Could you please let us know the IP address you are trying to log into? Also, please elaborate on your issue so that we can provide precise information.

SURFboard Community Moderator Team
M
The Many
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  • markesK9The Many
  • Author
  • The Many
  • 5 replies
  • May 25, 2025

192.168.0.1

S
Wi-Fi Warriors
Forum|alt.badge.img+42

Make sure that the device you are using to access the web-based interface (GUI) is connected to the G34's primary Wi-Fi network or via an Ethernet connection.

If you try to access http://192.168.0.1, the page will warn that the connection is not secure, even though it actually is secure.

SURFboard Community Moderator Team
M
The Many
Forum|alt.badge.img+1
  • markesK9The Many
  • Author
  • The Many
  • 5 replies
  • May 27, 2025

The problem I have now is that my thermostat and ring doorbell are offline and I don’t know how to fix them.  Is there any way I can reset to a few days earlier?

S
Wi-Fi Warriors
Forum|alt.badge.img+42

Could you please check whether the thermostat and doorbell are displaying the Wi-Fi network name (SSID)?

If they are, I recommend updating the security settings through the router’s web interface. To do this:

  1. Log in to the GUI by visiting 192.168.0.1 in your browser.

  2. Navigate to Gateway > Summary > Connection > WiFi.

  3. Click Edit for the 2.4 GHz network.

  4. Change the security mode to WPA/WPA2-PSK (TKIP/AES).

This can help enhance your network security and prevent unauthorized access.

SURFboard Community Moderator Team
M
The Many
Forum|alt.badge.img+1
  • markesK9The Many
  • Author
  • The Many
  • 5 replies
  • May 27, 2025

Thank you.  That worked.

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