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Printing requires device to be on 2.4ghz band, does not work on 5ghz band


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I have a Brother MFC-L2740DW printer.  I used to have a Netgear 6250 router.  I was able to wirelessly print from my iPad or Android phone. Both devices were always on the 5ghz band.  

I recently upgraded my router to an Arris G34, because my Xfinity speed has increased.  

Now I am unable to wirelessly print, if my iPad or Android phone is on the 5ghz band.  I have to switch my mobile device to the 2.4ghz band first in order to print wirelessly.  

Even though the Brother printer is only on the 2.4ghz band, somehow my old Netgear 6250 router was able to route the information from my mobile device on the 5ghz band to the printer.

i am not sure why the newer and better Arris G34 router can’t do this.  Is there any way to be on the 5ghz band and wirelessly print?

 

Best answer by Paperbag

Ok I figured it out. I needed to enable IPv6.

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5 replies

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  • Author
  • The Many
  • 5 replies
  • March 15, 2023

Here is a screenshot showing the wireless printer’s configuration settings.

 


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  • Author
  • The Many
  • 5 replies
  • March 15, 2023

Here is a screenshot of when I try to print from my iPad. 

“No AirPrint Printers Found”

 


Forum|alt.badge.img+1
  • Author
  • The Many
  • 5 replies
  • March 15, 2023

When I go into the Brother MFC-L2740DW web configuration page at 192.168.0.151, then go to the Network tab, then the “Protocol” sub-menu, the AirPrint protocol is enabled.

 

 


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  • Author
  • The Many
  • 5 replies
  • March 16, 2023

IPv6 is disabled


Forum|alt.badge.img+1
  • Author
  • The Many
  • 5 replies
  • Answer
  • March 16, 2023

Ok I figured it out. I needed to enable IPv6.


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