Purchased the S33 three weeks ago, and for the past week it has disconnected at least 4 times already. Twice it happened overnight, so I wasn’t able to see what was happening. Turns out the modem overheats and shuts off. It finally turned back on after 30 mins and the light was white and eventually it turned orange after an hour. It still was not online though. Took a good 3-4 hours before it was back online.
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Got a screensnip of the cable connections page? The only time I’ve seen them overheat is when their incoming power level is way high or when they’re in an area without ventilation
It’s in an open shelf space and the power source is the one that came in the box with it. It just happened again today. I unplugged it, gave it 45 mins to completely cool down, and then plugged it back in and it started working again. Looks like it’s getting returned while we’re still within the 30 day window.
Not the power supply. The power coming in from the cmts (modem hub). That's why I asked about a screen snip of the modem power levels
Since the modem is experiencing an overheating issue, I would suggest visiting www.arris.com/consumersupport for further assistance.
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