I have a brand new s33 the internet constantly disconnects every few minutes very briefly. I have cox communications cable internet. After speaking with their tech support they said they sent a signal to the modem and restarted it but the problem persists and they stated everything seems fine from their end. I have tried multiple routers with the same persisting problem. Does anyone know what could be the problem thanks
s33 internet constantly cutting out
Hello roninjg,
We believe that S33 constantly keeps dropping every few minutes , also you had contacted cox communications and they had confirmed all signals are good from their side.
Basically S33 is a cable modem to trouble shoot on the intermittent connection , please follow these steps:
Do a Factory Reset , and check cable signal levels and share the screenshot on the same . So we can let you know if the cable signal levels are on accepted values.
Please follow the below link for Factory Reset :
http://arris.force.com/consumers/articles/General_FAQs/SB8200-Factory-Reset
Please follow the below link for Cable Signal Levels
http://arris.force.com/consumers/articles/General_FAQs/SB8200-Cable-Signal-Levels
Do let us know if this helps .
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