My signals are good, event log from yesterday attached. It did it again this morning. I can’t tell if it’s an ISP initiated reboot but two mornings in a row seems unlikely. Also, is this thing supposed to run warm? I’m about ready to ship it back.
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Had this thing running on day 4 now, and it reboots every morning just before 5am EST. ISP says they are not sending reboot signals, so this is a modem issue. Arris doesn’t even have support, on a brand new item?! I guess as soon as a replacement gets here, this thing is going back. Enjoy doing the refurb Arris.
Do you have a lot of splitters in your line? I would definitely check your splitters and make sure your modem is on the first splitter off your main line. Even when you get the new one I would still check all the wiring. Your upstream power is pretty high. I mean different websites rate it as so. But I found a webpage that is from arris for this modem and according to it it out of spec. Also they do tend to run hot I have a little usb powered fan I run next to mine.
Since this thing wants a best answer, I’ll post that no thanks to my contact with actual customer support, I have found the answer.
I sent the S33 back and replaced it with another brand. Problem solved.
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