S33 was working fine connected to Xfinity. There was a storm in the area with lightning.
The S33 is plugged into a Tripp Lite surge protector the coax is plugged into the surge protector as well as grounded on the side of house. Router is still functioning just doesn’t see the Modem.
Xfinity app shows no outage but troubleshooting it says it can not connect to the modem.
The S33 blinks green even after factory reset.
operation of the cable modem.
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 687000000 Hz Locked
Connectivity State In Progress Upstream Parameters Acquired
Boot State In Progress Upstream Parameters Acquired
Configuration File In Progress
Security Failed BPI+
DOCSIS Network Access Enabled Denied
Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
44 Locked QAM256 687000000 Hz 5 dBmV 45 dB 0 0
Upstream Bonded Channels
Channel ID Lock Status US Channel Type Frequency Width Power
21 Not Locked SC-QAM 40400000 Hz 3200000 45.3 dBmV
(edit: CM-MAC information removed)
19/4/2023 14:02:12 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
1/1/1970 00:00:15 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
1/1/1970 00:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
1/1/1970 00:00:20 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.
1/1/1970 00:00:20 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
1/1/1970 00:00:20 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 42MHz.
19/4/2023 14:09:47 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz.
19/4/2023 14:09:47 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz.
19/4/2023 14:09:47 3 CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz.
15/5/2023 19:08:57 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
15/5/2023 19:09:57 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/1/1970 00:00:15 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
1/1/1970 00:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
1/1/1970 00:00:20 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.
1/1/1970 00:00:20 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
1/1/1970 00:00:20 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 42MHz.
1/1/1970 00:00:23 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/1/1970 00:01:01 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/1/1970 00:01:31 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/1/1970 00:00:15 3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
1/1/1970 00:00:19 3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
1/1/1970 00:00:21 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.
1/1/1970 00:00:21 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
1/1/1970 00:00:21 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 42MHz.
1/1/1970 00:00:27 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/1/1970 00:01:03 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/1/1970 00:01:33 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/1/1970 00:01:37 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz.
1/1/1970 00:01:37 3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
1/1/1970 00:01:37 3 CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 42MHz.
1/1/1970 00:01:43 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/1/1970 00:02:19 3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
1/1/1970 00:02:49 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-
...