SSL/TLS Errors after installing new Surfboard S33v2

Question

I just installed a new S33v2 and ever since, I’m getting SSL errors. The cert on the modem itself is bad, not expired but I guess not trusted. But I don’t know why that would have anything to do with certs passing through the device. FYI, all incoming certs appear to come from my SP (Cox) instead of their actual origin. I can ping out but can’t connect to anything using SSL or TLS, which is pretty much everything now.

Any ideas?

Thanks,

Tom

SURFboard Moderator · Answer

In this case we would suggest you to try re provisioning modem by your service provider to get proper connection also we would suggest you to help me with the modem LED light status on the modem.

You can also check for the modem IPV4 address on direct connection without router.

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