If I read the spec correctly, my SB6190 is a 32x8 channel bandwidth. It can handle 800 down
and I have not confirmed the upload yet but have read different statements all faster
than 50 up.
COX told me they have a new program now offering 500/50. I currently have 500/10.
The sales Rep told me anyone with 500 down will get 50 up. I told them I am still only
getting 10 up and this is after rebooting the modem.
COX is telling me because it’s a 3.0 modem and can’t handle the upload speed of 50.
About 3 years ago I used to have 300/30 with no issues with download and upload.
This doesn’t sound right based on the spec of the modem. especially being a 32x8 channel modem.
I have no faith in COX customer service as they have been wrong so many times in the past.
Should the SB6190 work at 500/50 which is actually slower than the faster spec of the SB6190.
Thank you,
