If I read the spec correctly, my SB6190 is a 32x8 channel bandwidth.  It can handle 800 down

and I have not confirmed the upload yet but have read different statements all faster

than 50 up.

COX told me they have a new program now offering 500/50. I currently have 500/10.

The sales Rep told me anyone with 500 down will get 50 up.  I told them I am still only

getting 10 up and this is after rebooting the modem.

COX is telling me because it’s a 3.0 modem and can’t handle the upload speed of 50.

About 3 years ago I used to have 300/30 with no issues with download and upload.

This doesn’t sound right based on the spec of the modem. especially being a 32x8 channel modem.

I have no faith in COX customer service as they have been wrong so many times in the past.

Should the SB6190 work at 500/50 which is actually slower than the faster spec of the SB6190.

Thank you,