SB6190 not approved by Spectrum but packaging says it is. Is this a spectrum issue or false advertising!
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SB 6190 Not approved by Spectrum
- The Many
- 1 reply
Best answer by SURFboard Moderator
Although Spectrum/Charter has previously approved this modem, they will no longer facilitate new activations for this model. We suggest returning it to your place of purchase and exchanging it for our SB8200 or S33. We apologize for any inconvenience this may cause.
This topic has been closed for replies.
- Wi-Fi Warriors
- 3962 replies
- Answer
Although Spectrum/Charter has previously approved this modem, they will no longer facilitate new activations for this model. We suggest returning it to your place of purchase and exchanging it for our SB8200 or S33. We apologize for any inconvenience this may cause.
- The Many
- 1 reply
Had it for 2 years so no receipt. Had to buy new. Not happy with the blindside
- Wi-Fi Warriors
- 3962 replies
The SB6190 typically comes with a 2-year warranty. If your device is still under warranty, I recommend visiting www.arris.com/consumersupport to contact Arris technical support for further assistance.
If the modem is out of warranty, I would suggest purchasing a new modem that supports DOCSIS 3.1 for better performance and compatibility.
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