My modem suddenly stopped transmitting a signal to my router. The modem seems to have no problem with receiving an Internet signal but the router is no longer receiving a signal from it.
Solved
SB6190 modem no longer transmitting signal to router
- The Many
Best answer by SURFboard Moderator
Hello Alyson.dyck
SB6190 is just a cable modem so we can check and confirm whether the modem is working fine or not by only checking on direct connection and if the modem works fine and providing internet, if only the router is not working then you need to hard reset the router and configure on the router settings page for Wi-Fi. But after resetting the modem will go to default setup any custom settings will be removed so use the default network name and password to connect to your network.
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- Wi-Fi Warriors
- 3636 replies
- Answer
Hello Alyson.dyck
SB6190 is just a cable modem so we can check and confirm whether the modem is working fine or not by only checking on direct connection and if the modem works fine and providing internet, if only the router is not working then you need to hard reset the router and configure on the router settings page for Wi-Fi. But after resetting the modem will go to default setup any custom settings will be removed so use the default network name and password to connect to your network.
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