My modem SB6190 has been dropping connection every night. Comcast says the signal to my modem is good and they don’t see the lose of connection. Since I own my modem, they said it could be something Arris needs to look at. Any help?
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Userlevel 6
+40
- Legends
- 1587 replies
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1 March 2023
You’d need a screensnip of the cable connections page and event logs to help more.
What router do you have it connected to?
do wired devices drop?
Just wireless?
I don’t know what screensnip is or how to do it. My router is araknis. My desktop is hard wired and it losses connection along with all wireless devices.
Userlevel 6
+40
- Legends
- 1587 replies
-
2 March 2023
You have errors in your line and in your logs. Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.
If that doesn’t help, the ISP needs to check the line
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