eMTA - General

Do you have an outage in the west palm, Palm beach. Gardens area

I purchased the same TM822 router and when i install it, there is no dial tone on my phones. When i put optimums tm822 router back phones work. Can someone help?

I have a DG3450 and I use its moca network for some tivo devices. I'd like to use my own firewall/router & wifi access points but keep the moca network. If I put the cable modem in bridge mode I understand I would lose the moca networking. Could I do a mac bridge to my router, run my local wired and wifi from that and keep the moca network on? I figure I would only have one IP address from my isp and it would go to the router. I need to allow the moca tivo devices to access the internet and they need to get local ip addresses by dhcp. Can I set the Arris to work as a dhcp server for the moca and use 192.168.1.250-192.168.1.255 range to keep from conflicting with my wifi? Would this work? The alternative is completely bridge the cable modem and buy a moca bridge.

Hello,I have  ARRIS vip 1113 IPtv boxRecently when I connect it to tv via HDMI just a light orange page is shown.I reset device, it updated and again light orange screen is shown.I'm an electronic engineer so if you help me how can I fix this problem I can repair it. Regards,Mohsen

What causes my voice mail not to answer?

upstream lock is not happening and cable modem status showing as “DS_TOPOLOGY_RESOLUTION_IN_PROGRESS”

I bought the same modem/router Arris NVG443B, I am currently renting from my service provider. It lights up and works or shows that it should.  My provider says it shows it is connected or working.  My desktop  computer won’t connect to the internet, my phone recognizes it, but will not connect either. I am trying to get away from the monthly rental fee.  What are my options to try to get it working?Thank you. 

Hi when i try to use Paramount Plus it flags up the 6015 error, try turning off the AdBlocker on your router. I have a NVG578LX through YouFibre in the UK.Can you advise how i turn off the AdBlocker on my router ?RegardsSimon 

I cant activate Arris Vip 7300 on maj smart tv with software 7

My Nighthawk router is reset, all the lights are solid. Now my Arris modem TM822, the power light is solid green but the DS light is flashing orange, and the rest are faintly flashing. Please help! I have reset it fully and reset my router. There is nothing wrong with the router. 

Hi. We’ve had the Arris TM822 modem for a few years now.  Optimum is the provider.  Recently the Link light is not solid, it’s now blinking green.  Would someone know if there’s an issue with the modem or the signal?  Thanks.  

I purchased an Arris TG3442S router, the firmware is quite old, where can I find something newer to download?Software Image Name: AR01.04.070.09_021522_7246.SIP.10.X1Firmware Version: 01.04.070.09.EURO.SIP Thanks in advance!

The ARRIS TG2482A thread post´s case  is: I wrote 2A861 with “ Num Lock “ and “ Caps Lock “ key activated in Windows 10 Pro Version 22H2 Build 19045.5247 Wordpad ´s version and then i typed “ Alt “ and “ x “  key at the same time using Windows 10 Pro Version 22H2 Build 19045.5247 with Spanish(Sapin) keyboard layout in the  ARRIS TG2482A Router Modem´s setup

My question on the subject of this thread is really: how long do i need to press the reset button with a needle of an ARRIS TG2482A to reset the above mentioned modem?

I have one working arris 4302 and one new one.  Is there a way to download or back up the software from the working box and then load it into the new box? 

So, i activated bridge mode NAT by error and now i got no internet connection, the model is: TG2482A and i don’t really know what to do… if someone can help, i would apreciate it

I am texting from Ontario Canada. My mom recently moved into retirement home and part of the plan included fiber optic TV and Internet. The modem is an ARRIS model VIP 7802. She has macular degeneration and glaucoma and can’t see the small button remote that came with the TV provider. I’m trying to hook up a Aftermarket TV remote called “one click” manufactured by “Simpl” for my mother. The codes that were provided in the box for the Arris products did not open it. When I contacted the company for the remote said will work on modems manufactured until 2022. Those are current codes for them. I noticed on the back of the modem it’s manufactured in 2023 and I’m wondering if there’s any new codes for this new modem to be able to hook up this aftermarket remote to operate the TV. I understand that this remote is Wi-Fi and I’ve read that it will do IR remotes, is that the correct statement? If not, do you know where I can get a remote for seniors that’ll work with this modem that you’ve m

Ziply Fiber just provided me with an Arris NVG578HLX GPON gateway device for my new Fiber service. This service is a major upgrade from the DSL service I was getting before. At present, everything is working perfectly.What I can use help with is where can I get technical support for this product or find where I can get a more intensive user guide that the simple two page one that I can find online.FWIW, I have already been directed to the CommScope site, but this seems to be for contract-related services and still couldn’t find anything related to this gateway there … nor would I be interested in signing up for a support contract.Finally, is this community the right place to ask questions or get information about this gateway, or can someone provide me with some links on where I can find an equivalent community to go to?Thanks

I have a model NVG558HX that I bought from Verizon. I typed the model# in the ARRIS site and it doesn't come up. My question is, I got rid of Verizon and got a chip from AT&T and put it in. It turns on broadcast wifi, but won't connect to AT&T towers.Can I change a setting to get it to work?Or should I call AT&T to see what they can do.

Hello everyone. The MoCA configuration on my Arris TG3452A modem keeps going back to disabled after a restart. So every time an outage or anything happens that restarts the router, I have to go to the only part of the house where WiFi works, log into the device, and re-enable it so the extenders work again. If I’m not home, then everyone is up in arms. We work from home, so that’s a problem.Does anyone have a clue why this setting would switch itself off on a restart?The thing I’ve had this modem router for years and it used to retain its MoCA configuration just fine. For some reason this problem started a few months ago when we switched to a faster service tier. I can’t say it’s the cause of it, but it coincided with it. I’m wondering if a firmware update introduced the issue.Two people at my ISP said it must be a faulty unit. They swapped it for a new one. I just tested it by simply restarting it (not resetting it, just restarting) from the web interface. Same

The router has started to ask me for the wifi security key each time i start the laptop

What is the most recent software update for the Arris TG1682?  I’m using it as a DOCSIS 3.0 modem for my Cox internet. 

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Hello, I would like to know if you can help me change my Wi-Fi frequency from 5G to 2.4G. Thank you. 

I changed provider to get a good deal on my internet connection, so same network but a new modem. Since changing provider to companies that uses tg34 modems, I have had frequent short dropouts in the connection. When I recieved my tg3442 modem from the new provider this has gotten much worse. Looking in the modem logs it seems as the internal dhcp server whenever this happens makes changes to the ip addresses used even when a static lease is configured. Anoying sinnce this causes most  streaming to stop and has to be restarted again.This is the rather unhelpfull logs when this happens:UTOPIA: lan.dhcpserver CM-MAC:1C:93:7C:33:E8:00 action: old MAC: f2:43:e0:33:92:3c IP: 192.168.0.152 VendorClass:     10/07/2024 20:55:44    Notice UTOPIA: lan.dhcpserver CM-MAC:1C:93:7C:33:E8:00 action: old MAC: e8:c7:4f:05:dc:b1 IP: 192.168.0.64 VendorClass:     10/07/2024 20:55:44    Notice UTOPIA: lan.dhcpserver CM-MAC:1C:93:7C:33:E8:00 action: old MAC: ce:75