Arris surfboard SB8200 warranty - experiencing intermittent internet connection

Question

Bought Arris Surfboard cable modem SB8200 from Amazon February of 2024. Needed a higher end modem to support the speed and devices we currently run. After installation just recently December 2024, we experienced extreme lagging in our web browsing and gaming. Also, the app to Install is out of date. Only older versions of Android can install it. We hooked up our previous netgear modem again, since it wasn't giving us as much issue as this newer Arris cable modem. I would like to know what the warranty will cover since it is practically never been used and we are not satisfied with the product?

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You’d have to contact support.

but modems usually either work or not at all. they usually don’t cause lags/slow downs unless theirs a connection issue to the isp.

when you have it hooked up (if you do again), a screensnip of the cable connections page and event logs helps check the connection back to the isp

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plemans · Answer

You’d have to contact support.but modems usually either work or not at all. they usually don’t cause lags/slow downs unless theirs a connection issue to the isp.when you have it hooked up (if you do again), a screensnip of the cable connections page and event logs helps check the connection back to the isp

Reply

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