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Cox Cable came out, my Arris SB200V.3 modem died, shows I bought it along with modem install at BB a few months ago - chat is not working on ARRIS site, found phone nbr for ARRIS cs and no answer - need to find our more about warranty and ability to return defective one. Headed down to BB now to buy a new modem. Very disappointed in the ARRIS “support” -

Might try contacting m-f during business hours

Arris support is available for calls from 8:00 AM to 6:00 PM PST and for chat from 7:00 AM to 7:00 PM PST.

Could you confirm if all the LED lights on the modem are completely off?

Have you tried connecting the modem to a different power cord and outlet?

Have you performed a factory reset on the modem?

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