Skip to main content

Cox Cable came out, my Arris SB200V.3 modem died, shows I bought it along with modem install at BB a few months ago - chat is not working on ARRIS site, found phone nbr for ARRIS cs and no answer - need to find our more about warranty and ability to return defective one. Headed down to BB now to buy a new modem. Very disappointed in the ARRIS “support” -

Might try contacting m-f during business hours

Arris support is available for calls from 8:00 AM to 6:00 PM PST and for chat from 7:00 AM to 7:00 PM PST.

Could you confirm if all the LED lights on the modem are completely off?

Have you tried connecting the modem to a different power cord and outlet?

Have you performed a factory reset on the modem?

All of the lights were not off - however, Cox said the modem had died. I had tried the factory reset, and Cox tried the reset over the phone, and again on the visit. The replacement modem they gave me worked immediately, which I then went down to BB, bought the same modem that had gone bad, and it worked fine. My beef with ARRIS support is that the site said it was up and running for support, if closed, it should have said so. I believe the hours given said it was open.

Terms & ConditionsCookie settings