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I just purchased a SURFboard 8200 v3. The Receive and Send lights both show as green, indicating DOCSIS 3.0 is being received. My ISP is Spectrum, and their local office stated that they have only been using DOCSIS 3.1 in my state for several years. I have seen some other answers regarding this issue related to “provisioning”, and that the issue lies with the ISP, not the equipment. I’m unsure of the proper question to ask the ISP. What is provisioning and what do I need to ask the ISP to do to try and address this issue?

What speeds do you pay for and what speeds do you get? 

Them saying they “only use docsis 3.1” is bogus or none of their docsis 3.0 devices would work. 

And they still do (i know because the in-laws in my area have docsis 3.0). 

Why do you think it needs to lock in at docsis 3.1 speeds? 

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